Objective – To investigate reasons why undergraduate and postgraduate students choose to use chat reference services and their satisfaction with the experience. Design – User survey. Setting – Large academic library in the United States. Subjects –
Gill Needham
doaj
Objective – To assess the effectiveness of a collaborative chat reference service in answering different types of question. Specifically, the study compares the degree of answer completion and the level of user satisfaction for simple factual questions ...
Stephanie Hall
doaj
Discrepancies Found in Librarian and Patron Perceptions of Successful Virtual Chat Interactions
A Review of: Owens, E., & Brooks, K. (2025). Comparison of librarian and patron ratings of synchronous chat interactions. College & Research Libraries, 86(4), 567–585.
Julia Hayes
doaj +1 more source
Nous versus on : Pronouns with first person plural reference in synchronous French chat
This article explores variation in the use of the pronouns nous and on for first person plural reference in a substantial corpus of French-language Internet chat discourse.
Rémi A. van Compernolle
doaj
Evaluation of Chat Reference Service Quality
White, Marilyn Domas +2 more
openaire +2 more sources
Objective – To evaluate the quality of answers from a 24/7 online chat reference service by comparing the responses given by local and consortia library staff using in‐house reference standards, and by assessing whether or not the questions were answered
Laura Newton Miller
doaj
Studying Problem Solving through Group Discussion in Chat Rooms
In the present article we use a chat conversations’ corpus to study the process of resolving language problems. Our corpus includes chat conversations which took place between LSP students engaged in correcting errors in their peers’ summaries.
Inna Kozlova
doaj
Safety and efficacy of a feed additive consisting of <i>Lactobacillus acidophilus</i>CNCM I-3231, <i>Ligilactobacillus salivarius</i>CNCM I-3233, <i>Lacticaseibacillus paracasei</i>CNCM I-4901, <i>Bifidobacterium longum</i>CNCM I-3227 and <i>Bifidobacterium animalis</i> subsp. <i>lactis</i>CNCM I-3993 (FlorEquilibre® Chat) for cats (WAMINE SAS). [PDF]
EFSA Panel on Additives and Products or Substances used in Animal Feed (FEEDAP) +24 more
europepmc +1 more source
Youth supporting youth online: A content analysis of peer counselling at the online chat of @ease. [PDF]
Boonstra A +7 more
europepmc +1 more source

