Results 71 to 80 of about 4,020,295 (171)

Undergraduate and Postgraduate Students in a North American University are Choosing to use Chat Reference Services for all Kinds of Reasons. A review of: Ward, David. “Why Users Choose Chat: A Survey of Behavior and Motivations.” Internet Reference Services Quarterly 10.1 (2005): 29-46.

Evidence Based Library and Information Practice, 2006
Objective – To investigate reasons why undergraduate and postgraduate students choose to use chat reference services and their satisfaction with the experience. Design – User survey. Setting – Large academic library in the United States. Subjects –
Gill Needham
doaj  

Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons. A review of: Kwon, Nahyun. ʺPublic Library Patronsʹ Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type.ʺ Library & Information Science Research 29.1 (Mar. 2007): 70‐91.

Evidence Based Library and Information Practice, 2008
Objective – To assess the effectiveness of a collaborative chat reference service in answering different types of question. Specifically, the study compares the degree of answer completion and the level of user satisfaction for simple factual questions ...
Stephanie Hall
doaj  

Discrepancies Found in Librarian and Patron Perceptions of Successful Virtual Chat Interactions

Evidence Based Library and Information Practice
A Review of:  Owens, E., & Brooks, K. (2025). Comparison of librarian and patron ratings of synchronous chat interactions. College & Research Libraries, 86(4), 567–585.
Julia Hayes
doaj   +1 more source

Searching for Transactivity in a Collaborative Chat: Analysis of Novelty and Reference with GenAI

Transactivity, or building on the contribution of a learning partner, is an essential part of collaboration. While previous studies often emphasize the context of knowledge co-construction, less attention has been given to the analysis of transactivity independent of task.
David M. Otten, Pantelis M. Papadopoulos, Maryam Amir Haeri, Maaike D. Endedijk   +3 more
openaire   +1 more source

The paradox of expertise: Is the Wikipedia Reference Desk as good as your library? [PDF]

, 2009
Purpose: This study aims to examine answers’ quality on the Wikipedia Reference Desk, and to compare it with library reference services. It examines whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of ...
Shachaf, Pnina
core  

Nous versus on : Pronouns with first person plural reference in synchronous French chat

Canadian Journal of Applied Linguistics, 2008
This article explores variation in the use of the pronouns nous and on for first person plural reference in a substantial corpus of French-language Internet chat discourse.
Rémi A. van Compernolle
doaj  

Developing a Chat Reference Training Program

, 2003
In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training.
Tucker, J. Cory
core   +1 more source

Evaluation of Chat Reference Service Quality

D-Lib Magazine, 2003
White, Marilyn Domas, Abels, Eileen G., Kaske, Neal   +2 more
openaire   +3 more sources

Quality of Online Chat Reference Answers Differ between Local and Consortium Library Staff: Providing Consortium Staff with More Local Information Can Mitigate these Differences. A Review of: Meert, D.L., & Given, L.M. (2009). Measuring quality in chat reference consortia: A comparative analysis of responses to users’ queries.” College & Research Libraries, 70(1), 71‐84.

Evidence Based Library and Information Practice, 2010
Objective – To evaluate the quality of answers from a 24/7 online chat reference service by comparing the responses given by local and consortia library staff using in‐house reference standards, and by assessing whether or not the questions were answered
Laura Newton Miller
doaj  

Making Chat Widgets Work for Online Reference

, 2009
The article discusses the advantages of using chat widgets for online reference. Users of the Novanet Live Help online reference service have praised its implementation of chat widgets, which are boxes placed in webpages that allow communication with ...
Bedwell, Linda
core   +1 more source