Results 51 to 60 of about 4,020,295 (171)

Regarding "Chat Reference Service: An Analysis of One Semester's Data" (Fall 2001).

Issues in Science and Technology Librarianship, 2002
This letter responds to the article "Chat Reference Service: An Analysis of One Semester's Data" (ISTL no. 32, Fall 2001) by JoAnn Sears.
Bruce Slutsky
doaj   +1 more source

Persepsi pustakawan atas aspek hubungan pesan dalam transaksi referensi Tanya Pustakawan Chat Perpusnas

Berkala Ilmu Perpustakaan dan Informasi
Introduction. This paper investigates librarians' perception towards relationships in reference transaction in the context of Ask Librarian at National Library of Indonesia.
Arief Wicaksono
doaj   +1 more source

Motivators and Demotivators of Chat Reference Service

Journal of the Korean Society for information Management, 2008
The purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes. this study conducted interview with the selected participants (Information Studies graduate students at Florida State ...
openaire   +2 more sources

Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries. A Review of: Platt, J. & Benson, P. (2010). Improving the virtual reference experience: How closely do academic libraries adhere to RUSA guidelines? Journal of Library and Information Services in Distance Learning, 4(1-2), 30-42.

Evidence Based Library and Information Practice, 2010
Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.Design – Qualitative research study ...
Annie M. Hughes
doaj  

Assessing Chat Transcripts

International Journal of Librarianship
Ask Us is the Southern Methodist University (SMU) Libraries chat reference service. Since Ask Us is most people’s introduction to SMU Libraries, it’s essential the experience is positive.
Rebecca Graff, Melissa Johnson, Shannon Adams   +2 more
doaj   +1 more source

Iterative Chat Transcript Analysis: Making Meaning from Existing Data

Evidence Based Library and Information Practice, 2016
Objective – In order to better contextualize library data about patron satisfaction with reference services, we analyzed an existing corpus of chat transcripts. Having conducted a similar analysis in 2010, we also compared librarian behaviors over time.
Steven Baumgart, Erin Carrillo, Laura Schmidli   +2 more
doaj   +3 more sources

Non-Local Librarian Performance Evaluation in the Chat Reference Setting

Evidence Based Library and Information Practice
Objective – This research investigates how well non-local chat reference operators perform in their work with local library patrons at an R1 academic institution in the United States.
Corey M. Johnson, Ann Dyer, Jon Schoenfelder   +2 more
doaj   +1 more source

El servicio de referencia digital [PDF]

, 2004
This article analyses digital reference services and offers definitions of the concept as well as recommendations about quality criteria and standardisation.
García-Delgado, Purificación
core   +1 more source

Chat Reference: Training and Competencies for Librarians [PDF]

, 2009
Chat reference is an increasingly popular service. This article introduces chat reference as a new concept that is not extensively used in libraries in Iran, and discusses the knowledge and competencies that librarians must use in the process.
Ghasri, Atefeh Noorizadeh
core   +2 more sources

IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets

Partnership: The Canadian Journal of Library and Information Practice and Research, 2008
This paper reports the findings of a study developed to evaluate the suitability and potential of Instant Messaging (IM) for the Novanet Live Help service. Both IM and the existing commercial Virtual Reference (VR) software were offered in tandem for one
Linda Bedwell, Denyse Rodrigues, Lawrence J. Duggan, Stanislav Orlov   +3 more
doaj   +1 more source