Results 61 to 70 of about 4,020,295 (171)

User satisfaction with referrals at a collaborative virtual reference service Virtual reference services, Reference services, Referrals, User satisfaction

Information Research: An International Electronic Journal, 2006
Introduction. This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than ...
Nahyun Kwon
doaj  

You Say Hello and I Say Goodbye

International Journal of Librarianship
This Report from the Field outlines the implementation of a formal, comprehensive assessment program for an academic library’s virtual chat service, designed to analyze quality and inform improvements to all reference interactions.
Helen Cawley
doaj   +1 more source

Soaring into the Future of Chat Reference: Assessing for Quality in Cooperative Chat Reference [PDF]

, 2022
Online reference allows for libraries to join cooperatives to provide chat reference when local librarians are not available, far extending the hours assistance is available to patrons.
Ferer, Elise
core  

Assessment of Information Literacy Instruction in Reference: Applying VanScoy’s Conceptual and Procedural Framework in Practice

Communications in Information Literacy
The instructional aspect of reference work has long been acknowledged, especially in academic libraries. The current RUSA guidelines include helping users develop information literacy as a goal of reference.
Vanessa Arce
doaj   +1 more source

Feasibility Study of E-Reference Services in Tehran Information Centers [PDF]

تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی, 2008
The principal goal of this research is the feasibility study of presentation electronic reference services in such centers. In this research, we apply measuring methods in different stages.
Ashraf Naghi Mehr Tabai
doaj  

Étude des intervalles de référence des mesures échocardiographiques chez le chat de race sphynx [PDF]

, 2011
Afin de déterminer l’intervalle de référence (IR) des données échocardiographiques 2D, TM et doppler chez les chats Sphynx adultes, vigiles, des échocardiographies ont été réalisées (échographes General Electric Logiq 7 équipé d’une sonde sectorielle de ...
Auriol, Laura
core  

Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions [PDF]

Even before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature.
Fowler, Robin, Owens, Erin, Del Bosque, Darcy, Arce, Vanessa, Del Bosque, Darcy C, Acre, Vanessa, Sheffield, Silvia   +6 more
core   +1 more source

A Hybrid Strategy for Chat Transcript Summarization

IEEE Access
Text summarization is the process of condensing a piece of text to fewer sentences, while still preserving its content. Chat transcript, in this context, is a textual copy of a digital or online conversation between a customer (caller) and agent(s). This
Pratik K. Biswas
doaj   +1 more source

Collecting Virtual Reference Statistics with an IM Chat-Bot

Code4Lib Journal, 2008
A perennial problem in libraries is capturing accurate statistics. This article addresses this problem with the creative use of Web 2.0 tools: Meebo and AOL Instant Messenger.
Mason R.K. Hall
doaj  

Why Isn’t Our Chat Reference Used More?

, 2011
Despite early reports of patron enthusiasm with chat reference, usage of this service has been disappointing at some academic libraries, including our own.
Naylor, Sharon, Van Der Laan, Sharon, Stoffel, Bruce   +2 more
core   +1 more source