Results 41 to 50 of about 4,020,295 (171)
Evidence Based Library and Information PracticeA Review of: Saulnier Lange, J., Johnson, C., & Martin, P. (2024). Service, interrupted: Analyzing chat reference referrals. The Reference Librarian, 65(1–2), 34–58.
Lisa Shamchuk
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Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study [PDF]
, 2005 A new video-based Virtual Reference (VR) tool called VideoHelp was designed and developed to support video navigation escorting, a function that enables librarians to co-navigate a digital video with patrons in the web-based environment.
Mu, Xiangming, Luo, Lili
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Evidence Based Library and Information Practice, 2006 A review of: Ward, David. “Why Users Choose Chat: A Survey of Behavior and Motivations.” Internet Reference Services Quarterly 10.1 (2005): 29-46. Objective – To investigate reasons why undergraduate and postgraduate students choose to use chat ...
Gill Needham
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Providing quality reference services at a special library [PDF]
, 2006 The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service.
Semertzaki, Eva
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LibraryH3lp: A New Flexible Chat Reference System
Code4Lib Journal, 2008 LibraryH3lp is an integrated IM and web chat system designed specifically for Virtual Reference services in libraries. The software was designed for, and is currently used by, a night-time chat reference collaboraton between several large academic ...
Pam Sessoms, Eric Sessoms
doaj
Machine Learning Offers Opportunities to Advance Library Services
Evidence Based Library and Information PracticeA Review of: Wang, Y. (2022). Using machine learning and natural language processing to analyze library chat reference transcripts. Information Technology and Libraries, 41(3). https://doi.org/10.6017/ital.v41i3.14967 Objective – The study sought to
Samantha Kaplan
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Dissatisfaction in Chat Reference Users: A Transcript Analysis Study
College & Research Libraries, 2019 This study aims to identify factors and behaviors associated with user dissatisfaction with a chat reference interaction to provide chat operators with suggestions of behaviors to avoid. The researchers examined 473 transcripts from an academic chat reference consortium from June to December 2016.
Judith Logan +2 more
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Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, 2020 The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island.
Katrin Setio Devi, Indira Irawati
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The power of dots: Using nonverbal compensators in chat reference [PDF]
Proceedings of the American Society for Information Science and Technology, 2007 AbstractThis paper analyzes the use of nonverbal compensators in librarians' chat reference conversations with college and university students. Comparing the transcripts of conversations with students who rated librarians as “very helpful” and “unhelpful” in a survey following the reference interaction, the data shows that the librarians' frequent use ...
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Methodological issues in developing a multi-dimensional coding procedure for small group chat communication [PDF]
, 2007 In CSCL research, collaboration through chat has primarily been studied in dyadic settings. This article discusses three issues that emerged during the development of a multi-dimensional coding procedure for small group chat communication: a) the unit of
Strijbos, Jan Willem +2 more
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