Results 21 to 30 of about 4,020,295 (171)

Launching Chat Service During the Pandemic: Inaugurating a New Public Service Under Emergency Conditions

, 2022
Purpose: This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide COVID-19 pandemic. The approaches used to train chat operators during this time inform both current and future training ...
Decker, Emy Nelson, Chapman, Karen
core   +1 more source

Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students

Evidence Based Library and Information Practice, 2013
Objective – To examine the ways in which the formality of language used by librarians affects 17- to 25-year-old university students’ perceptions of synchronous virtual reference interactions(chat reference), in particular, perceptions of answer accuracy,
Jennifer Waugh
doaj   +3 more sources

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Information Technology and Libraries, 2012
Openfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive ...
Ian Chan, Pearl Ly, Yvonne Nalani Meulemans   +2 more
doaj   +1 more source

Behörden und Innovation - Eine praxisorientierte Untersuchung am Beispiel der Einführung der Dienstleistung „Nutzerauskunft per Chat“ an Hochschulbibliotheken [PDF]

, 2005
This thesis is about chat services as part of electronic reference services in university libraries in Germany. Though the object of investigation is the chat service, the central question is if the introducition of this innovative service can be seen as
Niehäuser, S. (Sören), Niehäuser, Sören   +1 more
core   +1 more source

Conceptual and Procedural Knowledge: A Framework for Analyzing Point-of-Need Information Literacy Instruction

Communications in Information Literacy, 2019
The information literacy instruction (ILI) that occurs during a spontaneous information interaction, such as at the reference desk, is not clearly defined and not extensively researched.
Amy VanScoy
doaj   +1 more source

Ask Us! Creating, Assessing, and Improving Chat Reference Services in Your Library [PDF]

, 2012
Instant messaging has been widely adopted by librarians as a means of expanding reference and outreach services to library users. At the University of Minnesota Duluth (UMD) Library, staff use Libraryh3lp, a low-cost solution created by and for ...
Gardner, Gabriel, Pittman, Kim
core   +1 more source

Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries

Evidence Based Library and Information Practice, 2010
Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.
Annie M. Hughes
doaj   +1 more source

User Expectations and Preferences Regarding Library Chat Widgets

Weave: Journal of Library User Experience
In 2019, the Pratt Institute Libraries redesigned their website and launched a new chat service. In the following three years, we explored the user experience of our chat services to determine the placement, label, and functionality of chat widgets on ...
Nicholas E Dease
doaj   +1 more source

Implementation of Proactive Chat Increases Number and Complexity of Reference Questions

Evidence Based Library and Information Practice, 2017
A Review of: Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974.
Sue F. Phelps
doaj   +1 more source

Graduate Assistants Trained in Reference May Not Consistently Apply Reference Interview and Instructional Strategies in Reference Interactions

Evidence Based Library and Information Practice, 2020
A Review of: Canuel, R., Hervieux, S., Bergsten, V., Brault, A., & Burke, R. (2019). Developing and assessing a graduate student reference service. Reference Services Review, 47(4), 527–543.
Sarah Bartlett Schroeder
doaj   +1 more source