Results 11 to 20 of about 24,226 (250)
Analysis of Question Type Can Help Inform Chat Staffing Decisions
Evidence Based Library and Information Practice, 2020 A Review of: Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61.
Heather MacDonald
doaj +1 more source
Teaching and User Satisfaction in an Academic Chat Reference Consortium
Communications in Information Literacy, 2020 This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction ...
Kathryn Barrett +3 more
doaj +1 more source
Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals, 2023 Chat reference services have become increasingly important in libraries providing remote reference assistance to users. The success of these services depends on several factors, including staffing and training. This literature review examines the relationship between question types, the staffing model, and the areas of improvement related to these ...
openaire +1 more source
Evidence Based Library and Information Practice, 2010 A Review of: Meert, D.L., & Given, L.M. (2009). Measuring quality in chat reference consortia: A comparative analysis of responses to users’ queries.” College & Research Libraries, 70(1), 71-84.
Laura Newton Miller
doaj +1 more source
Evidence Based Library and Information Practice, 2008 A review of: Kwon, Nahyun. "Public Library Patrons' Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type." Library & Information Science Research 29.1 (Mar. 2007): 70-91.
Stephanie Hall
doaj +1 more source
Information Technology and Libraries, 2012 Openfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive ...
Ian Chan +2 more
doaj +1 more source
Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students
Evidence Based Library and Information Practice, 2013 Objective – To examine the ways in which the formality of language used by librarians affects 17- to 25-year-old university students’ perceptions of synchronous virtual reference interactions(chat reference), in particular, perceptions of answer accuracy,
Jennifer Waugh
doaj +3 more sources
Communications in Information Literacy, 2019 The information literacy instruction (ILI) that occurs during a spontaneous information interaction, such as at the reference desk, is not clearly defined and not extensively researched.
Amy VanScoy
doaj +1 more source
Evidence Based Library and Information Practice, 2010 Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.
Annie M. Hughes
doaj +1 more source
Changes in Starburst Amacrine Cells in Mice with Diabetic Retinopathy
Frontiers in Bioscience-Landmark, 2023 Background: Neurodegenerative diseases, such as diabetic retinopathy (DR) and glaucoma, induce retinal neuron loss. Acetylcholine-containing cholinergic neurons, known as starburst amacrine cells (SACs), play critical roles in the generation of precise ...
Jae-Rim Son +2 more
doaj +1 more source