Results 11 to 20 of about 4,020,295 (171)
, 2011 The chapter looks at the issues involved with implementing and running a chat enquiry service, from choosing an appropriate product to staff training and publicity.
Geeson, R.
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Archivalia, 2010 ?p=19328#comments Aus bibliothekarischer Sicht gibt es viel Literatur zu Chat-Reference: http://de.wikipedia.org/wiki ...
Klaus Graf
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5 Best Practices for Chat Reference
, 2022 Tips and best practices for chat reference in ...
IFLA Reference and Information Services Section Standing Committee
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Analysis of Question Type Can Help Inform Chat Staffing Decisions
Evidence Based Library and Information Practice, 2020 A Review of: Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61.
Heather MacDonald
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Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines [PDF]
, 2007 This study evaluates the level of adherence to professional guidelines by virtual (e-mail) reference services. These professional guidelines are set up as standards to assure service quality; however, studies of virtual reference effectiveness rarely ...
Shachaf, Pnina, Horowitz, Sarah M.
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"Chat reference service is wonderful"
Archivalia, 2018 I asked Jaclyn Savolainen, a librarian of a Community College in New York State, some questions on chat reference using the the 24/7 chat service Ask Us.
Klaus Graf
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Teaching and User Satisfaction in an Academic Chat Reference Consortium
Communications in Information Literacy, 2020 This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction ...
Kathryn Barrett +3 more
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Evidence Based Library and Information Practice, 2010 A Review of: Meert, D.L., & Given, L.M. (2009). Measuring quality in chat reference consortia: A comparative analysis of responses to users’ queries.” College & Research Libraries, 70(1), 71-84.
Laura Newton Miller
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Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals, 2023 Chat reference services have become increasingly important in libraries providing remote reference assistance to users. The success of these services depends on several factors, including staffing and training. This literature review examines the relationship between question types, the staffing model, and the areas of improvement related to these ...
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Evidence Based Library and Information Practice, 2008 A review of: Kwon, Nahyun. "Public Library Patrons' Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type." Library & Information Science Research 29.1 (Mar. 2007): 70-91.
Stephanie Hall
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