Results 1 to 10 of about 24,226 (250)
Reference Librarian, 2002 Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state.
Campbell, Kathy A. +2 more
exaly +8 more sources
Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats [PDF]
Internet Reference Services Quarterly, 2011 This study analyzes 1557 chat reference questions received at Grand Valley State University Libraries over four semesters to determine the quantity and nature of the questions.
Colleen Lyon
exaly +3 more sources
Evidence Based Library and Information Practice, 2021 Objective - The objective of this study was to analyze trends in academic library reference chat transcripts with nursing themes, in order to improve all library services and resources based on the findings.
Samantha Harlow
doaj +3 more sources
Shall we chat? A statistical case study of chat reference utilization
Bottom Line: Managing Library Finances, 2017 Purpose This paper aims to evaluate the performance of a chat reference service implemented at an academic library in a private liberal arts college by gauging its impact on other forms of reference service in terms of usage volume, with a focus on research-related face-to-face reference questions. Design/methodology/approach Two statistical methods
Jiebei Luo
exaly +4 more sources
Chat Reference Service: An Analysis of one Semester's Data.
Issues in Science and Technology Librarianship, 2001 Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated.
JoAnn Sears
doaj +2 more sources
Let’s chat: the art of virtual reference instruction
Reference Services Review, 2018 Purpose This study aims to evaluate the instances of information literacy instruction within the virtual reference system of a Canadian university library. Design/methodology/approach Coding and analysis of a sample of chat transcripts over the course of one academic year have been used.
Sandy Hervieux, Nikki Tummon
exaly +4 more sources
Developing a Chat Reference Training Program
Internet Reference Services Quarterly, 2004 ABSTRACT In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service.
exaly +3 more sources
Covid-19 and Access to Information: Analyzing the Questions Raised from the Simultaneous Dialogue Portal of the Virtual Reference of the National Library and Records Organization of Iran [PDF]
علوم و فنون مدیریت اطلاعات, 2023 Purpose: During the Covid-19 pandemic, libraries around the world were faced with difficult choices in how to offer and provide services, from minimal restrictions to complete closure.
Sedighe Shakerei +2 more
doaj +1 more source
A Case Study on How Reference Staffing and Visibility Models Impact Patron Behaviors
Evidence Based Library and Information Practice, 2022 A Review of: Holm, C.E. & Kantor, S. (2021). Reference is not dead: A case study of patron habits and library staffing models. Portal: Libraries and the Academy, 21(2), 299–316.
Matthew Bridgeman
doaj +1 more source
Differences Between the Perception and Use of Virtual Reference Services for Complex Questions
Evidence Based Library and Information Practice, 2023 A Review of: Mawhinney, T., & Hervieux, S. (2022). Dissonance between Perceptions and Use of Virtual Reference Methods. College & Research Libraries, 83(3), 503–525.
Kathy Grams
doaj +1 more source