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Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state.
Campbell, Kathy A. +2 more
+8 more sources
Envisioning Reference at MIT [PDF]
. In the past few years, the MIT Libraries has been focused on how to turn declining reference statistics, new modes of technology, users’ increasing needs and expectations, and constrained staff resources into a robust and valued reference service. A 5-
Flanagan, Pat +2 more
core +1 more source
Chat reference services have become increasingly important in libraries providing remote reference assistance to users. The success of these services depends on several factors, including staffing and training. This literature review examines the relationship between question types, the staffing model, and the areas of improvement related to these ...
openaire +1 more source
Developing lifelong learners: A novel online problem‐based ultrasonography subject [PDF]
Online learning environments have a major role in providing lifelong learning opportunities. Lifelong learning is critical for successful participation in today's competitive work environment.
Koppi, Anthony +2 more
core +3 more sources
An Optogenetic Demonstration of Motor Modularity in the Mammalian Spinal Cord [PDF]
Motor modules are neural entities hypothesized to be building blocks of movement construction. How motor modules are underpinned by neural circuits has remained obscured.
Bizzi, Emilio +2 more
core +1 more source
How do you spell 'support'? Multiple methods of library support to distributed education programs [PDF]
This paper consists of librarians from two universities, one in the US and one in Canada, discussing and demonstrating the various ways they offer support to multiple distributed education programs.
Pival, Paul R., Tunon, Johanna
core +1 more source
Digital reference services : a snapshot of the current practices in scottish libraries [PDF]
Discusses the current practices followed by some major libraries in Scotland for providing digital reference services(DRS). Refers to the DRSs provided by three academic libraries, namely Glasgow University Library, the University of Strathclyde Library,
Chowdhury, G., Margariti, S.
core +2 more sources
Meetings, Weedings, Development.. Oh My! [PDF]
Hello!! Since the last time I posted a lot has happened and so far, still good. That’s not to say I haven’t needed help on a few Reference Questions but things are going pretty well.
Hartz, Celia M.
core +1 more source
Instruction via Chat: Does Co-Browse Help? [PDF]
Purpose – The purpose of this research is to determine whether instruction would be welcomed by instant messaging (IM)/chat users, whether instruction is possible in this medium, whether it can be effectively provided, and if the use of co-browsing ...
Desai, Christina M. +1 more
core +1 more source
Chat Widget Placement Makes All the Difference! [PDF]
Library chat widget placement enhances the use of chat by patrons at the University of Oregon Libraries, and is a growing mode of interaction for reference ...
Frantz, Paul, Westra, Brian
core

