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Are We There Yet? - A Systematic Literature Review on Chatbots in Education
Frontiers in Artificial Intelligence, 2021 Chatbots are a promising technology with the potential to enhance workplaces and everyday life. In terms of scalability and accessibility, they also offer unique possibilities as communication and information tools for digital learning. In this paper, we
Hendrik Drachsler +2 more
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Arabic chatbot technologies: A scoping review
Computer Methods and Programs in Biomedicine Update, 2022 Background: Chatbots have been widely used in many spheres of life from customer services to mental health companions. Despite the breakthroughs in achieving human-like conversations, Arabic language chatbots driven by AI and NLP are relatively scarce ...
Arfan Ahmed +5 more
doaj +1 more source
Applied Sciences, 2021 Nowadays, museums are developing chatbots to assist their visitors and to provide an enhanced visiting experience. Most of these chatbots do not provide a human-like conversation and fail to deliver the complete requested knowledge by the visitors. There
Savvas Varitimiadis +3 more
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Exploring Indonesian Companies’ Chatbots to Gather Customer Experience
Proceedings, 2022 We aim to explore whether recipients of the Indonesia Customer Experience Champions 2022 as Best of The Best Customer Experience Team prize use chatbots effectively to improve their customer experience.
Risca Fleureta Hudiyono
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Computers and Education: Artificial Intelligence, 2023 Chatbots provide unique interactions with compatible learning system features, improving the limitations of current learning systems. Educational chatbots are seen as the future of technology integration in the field of education.
Tzu-Chi Yang, Jian-Hua Chen
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A Field Test of Popular Chatbots’ Responses To Questions Concerning Negative Body Image
Health Behavior Research, 2023 Background: Chatbots are computer programs, often built upon large artificial intelligence models, that employ dialogue systems to enable online, natural language conversations with users via text, speech, or both.
Ruopeng An +3 more
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Evaluation of the Current State of Chatbots for Digital Health: Scoping Review
Journal of Medical Internet Research, 2023 BackgroundChatbots have become ubiquitous in our daily lives, enabling natural language conversations with users through various modes of communication.
Jia Xue +13 more
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Research on factors motivating customers’ intention to use chatbots: Perspective from Vietnam
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2023 Chatbot has become an effective interactive apparatus between firms and customers in electronic commerce. This work aims to identify crucial factors influencing customers’ intention to use chatbots in Vietnam.
Lê Xuân Cù
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The Development and Use of Chatbots in Public Health: Scoping Review
JMIR Human Factors, 2022 BackgroundChatbots are computer programs that present a conversation-like interface through which people can access information and services.
Lee Wilson, Mariana Marasoiu
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Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots
Sensors, 2021 With the popularity of financial technology (fintech) chatbots equipped with artificial intelligence, understanding the user’s response mechanism can help bankers formulate precise marketing strategies, which is a crucial issue in the social science ...
Stanley Y. B. Huang +2 more
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