THE EFFECT OF CUSTOMERS’ ATTITUDES TOWARDS CHATBOTS ON THEIR EXPERIENCE AND BEHAVIORAL INTENTION IN TURKEY [PDF]
Interdisciplinary Description of Complex Systems, 2021 Chatbots are a recent technology that brands and companies adopt to provide 24/7 customer service. However, some customers have several concerns regarding technology, and therefore, prefer talking to humans rather than chatbots. Brands must improve their
Niyazi Gümüs , Özgür Çark
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STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE
Polityki Europejskie, Finanse i Marketing, 2019 The article addresses an important and current problem related to the use of chatbots in customer service, according to students. The aim of the research was to recognize the attitude of respondents to chatbots in the context of customer service and to ...
Iwona Lupa-Wójcik
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XMPP and iDTV or how to make television a social medium [PDF]
, 2007 Instant Messaging (IM) has the potential to become one of the killer applications for interactive Digital Television (iDTV) [12]. However, several factors make it difficult to provide a good implementation of IM services, among which the limited ...
Deryckere, Tom +3 more
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Awareness of using chatbots and factors influencing usage intention among nursing students in South Korea: a descriptive study [PDF]
Child Health Nursing Research, 2023 Purpose Artificial intelligence (AI) has had a profound impact on humanity; in particular, chatbots have been designed for interactivity and applied to many aspects of daily life. Chatbots are also regarded as an innovative modality in nursing education.
So Ra Kang +2 more
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Scientific Mapping of Chatbot Literature: A Bibliometric Analysis [PDF]
International Journal of Mathematical, Engineering and Management SciencesThe use of chatbots for customer service has gained momentum in recent years. Increasing evidence has shown that chatbots can transform the customer service landscape.
Manju Tanwar, Harsh V. Verma
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Are We There Yet? - A Systematic Literature Review on Chatbots in Education
Frontiers in Artificial Intelligence, 2021 Chatbots are a promising technology with the potential to enhance workplaces and everyday life. In terms of scalability and accessibility, they also offer unique possibilities as communication and information tools for digital learning. In this paper, we
Sebastian Wollny +7 more
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Artificial Intelligence for the Financial Services Industry: What Challenges Organizations to Succeed? [PDF]
, 2019 As a research field, artificial intelligence (AI) exists for several years. More recently, technological breakthroughs, coupled with the fast availability of data, have brought AI closer to commercial use. Internet giants such as Google, Amazon, Apple or
Beck, Roman +2 more
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Gender effect in human–machine communication: a neurophysiological study
Frontiers in Human NeurosciencePurposeThis study aimed to investigate the neural mechanism by which virtual chatbots' gender might influence users' usage intention and gender differences in human–machine communication.ApproachEvent-related potentials (ERPs) and subjective ...
Yi Ding, Ran Guo, Wei Lyu, Wengang Zhang
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Digital Sentinels and Antagonists: The Dual Nature of Chatbots in Cybersecurity
InformationAdvancements in artificial intelligence, machine learning, and natural language processing have culminated in sophisticated technologies such as transformer models, generative AI models, and chatbots.
Hannah Szmurlo, Zahid Akhtar
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My Chatbot Companion - a Study of Human-Chatbot Relationships
International Journal of Human-Computer Studies, 2021 Abstract There has been a recent surge of interest in social chatbots, and human–chatbot relationships (HCRs) are becoming more prevalent, but little knowledge exists on how HCRs develop and may impact the broader social context of the users. Guided by Social Penetration Theory, we interviewed 18 participants, all of whom had developed a friendship ...
Skjuve, Marita +3 more
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