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Chatbots at Work: A Taxonomy of the Use of Chatbots in the Workplace
, 2021 The adoption of Artificial Intelligence (AI) applications in organisations is growing rapidly. In this study, we focus on chatbots as one type of AI applications in organisations. As an AI-enabled application, Chatbots learn from their use patterns. Therefore, the ways users adopt and use chatbots will have significant impact on the future evolvement ...
Lorentsa Gkinko, Amany R. Elbanna
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Designing Depression Screening Chatbots
, 2021 Advances in voice recognition, natural language processing, and artificial intelligence have led to the increasing availability and use of conversational agents (chatbots) in different settings.
Giunti, Guido +7 more
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International Journal for Research in Applied Science and Engineering Technology, 2022 Abstract: Chatbot can be understood as a software that can chat with people using artificial intelligence. This software can also perform tasks such as quickly responding to users, informing them, helping to purchase products and providing the customers better services.
Fredrick B Lyngdoh, Raghavendra R
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INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 2023 Chatbots have become an integral part of modern customer service and communication. Rule-based chatbots, in particular, offer a simple and cost-effective solution for businesses and organizations to interact with their customers through a conversational interface.
Dr Sunil Bhuthada +2 more
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Guidance on Technologies, Information Security and Data Protection
, 2021 Chatbots have the potential to significantly increase the efficiency of banks and public institutions. Both sectors, however, are subject to special regulations and restrictions in areas such as information security and data protection.
Linnik, Benjamin +5 more
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Survey on Retrieval-based Chatbots [PDF]
Jisuanji kexue, 2021 With the rapid progress of natural language processing techniques and the massive accessible conversational data on Internet,non-tasked oriented dialogue systems,also referred to as Chatbots,have achieved great success,and drawn attention from both ...
WU Yu, LI Zhou-jun
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The return of the chatbots [PDF]
Natural Language Engineering, 2016 AbstractBy all accounts, 2016 is the year of the chatbot. Some commentators take the view that chatbot technology will be so disruptive that it will eliminate the need for websites and apps. But chatbots have a long history. So what's new, and what's different this time?
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Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots
Sensors, 2021 With the popularity of financial technology (fintech) chatbots equipped with artificial intelligence, understanding the user’s response mechanism can help bankers formulate precise marketing strategies, which is a crucial issue in the social science ...
Stanley Y. B. Huang +2 more
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La percepción de los usuarios sobre la interacción con Chatbots y su impacto en la satisfacción
, 2023 Este estudio se centra en la percepción y experiencia de los usuarios con los chatbots en el servicio al cliente en Colombia, los objetivos específicos incluyen identificar las creencias de los usuarios sobre la interacción con los chatbots, establecer ...
Basallo Peña, Brayan Nicolás
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The Development and Use of Chatbots in Public Health: Scoping Review
JMIR Human Factors, 2022 BackgroundChatbots are computer programs that present a conversation-like interface through which people can access information and services.
Lee Wilson, Mariana Marasoiu
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