Results 11 to 20 of about 82,252 (301)
Research on factors motivating customers’ intention to use chatbots: Perspective from Vietnam
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2023 Chatbot has become an effective interactive apparatus between firms and customers in electronic commerce. This work aims to identify crucial factors influencing customers’ intention to use chatbots in Vietnam.
Lê Xuân Cù
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Acceptability of artificial intelligence (AI)-enabled chatbots, video consultations and live webchats as online platforms for sexual health advice [PDF]
, 2020 Objectives Sexual and reproductive health (SRH) services are undergoing a digital transformation. This study explored the acceptability of three digital services, (i) video consultations via Skype, (ii) live webchats with a health advisor and (iii ...
Bayley, J. +9 more
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DigItalia, 2021 Chatbot è un sistema di conversazione, testuale o vocale, basato su Intelligenza Artificiale (Natural Language Processing e Machine Learning). È in grado di comprendere, analizzare e generare linguaggio umano. Sebbene il termine ChatterBot sia stato coniato da Michael Mauldin nel 1994, possono essere individuati dei diretti antesignani – ad esempio i ...
Kolla Bhanu Prakash +2 more
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The Development and Use of Chatbots in Public Health: Scoping Review
JMIR Human Factors, 2022 BackgroundChatbots are computer programs that present a conversation-like interface through which people can access information and services.
Lee Wilson, Mariana Marasoiu
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Awareness of using chatbots and factors influencing usage intention among nursing students in South Korea: a descriptive study [PDF]
Child Health Nursing Research, 2023 Purpose Artificial intelligence (AI) has had a profound impact on humanity; in particular, chatbots have been designed for interactivity and applied to many aspects of daily life. Chatbots are also regarded as an innovative modality in nursing education.
So Ra Kang +2 more
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INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 2023 Chatbots have become an integral part of modern customer service and communication. Rule-based chatbots, in particular, offer a simple and cost-effective solution for businesses and organizations to interact with their customers through a conversational interface.
Dr Sunil Bhuthada +2 more
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Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots
Sensors, 2021 With the popularity of financial technology (fintech) chatbots equipped with artificial intelligence, understanding the user’s response mechanism can help bankers formulate precise marketing strategies, which is a crucial issue in the social science ...
Stanley Y. B. Huang +2 more
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Survey on Retrieval-based Chatbots [PDF]
Jisuanji kexue, 2021 With the rapid progress of natural language processing techniques and the massive accessible conversational data on Internet,non-tasked oriented dialogue systems,also referred to as Chatbots,have achieved great success,and drawn attention from both ...
WU Yu, LI Zhou-jun
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Chasing the Chatbots: Directions for Interaction and Design Research [PDF]
, 2019 Big tech-players have been successful in pushing the chatbots forward. Investments in the technology are growing fast, as well as the number of users and applications available.
A Følstad +6 more
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STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE
Polityki Europejskie, Finanse i Marketing, 2019 The article addresses an important and current problem related to the use of chatbots in customer service, according to students. The aim of the research was to recognize the attitude of respondents to chatbots in the context of customer service and to ...
Iwona Lupa-Wójcik
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