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THE EFFECT OF CUSTOMERS’ ATTITUDES TOWARDS CHATBOTS ON THEIR EXPERIENCE AND BEHAVIORAL INTENTION IN TURKEY [PDF]
Interdisciplinary Description of Complex Systems, 2021 Chatbots are a recent technology that brands and companies adopt to provide 24/7 customer service. However, some customers have several concerns regarding technology, and therefore, prefer talking to humans rather than chatbots. Brands must improve their
Niyazi Gümüs , Özgür Çark
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Opportunities and challenges in using AI Chatbots in Higher Education [PDF]
, 2019 Artificial intelligence (AI) conversational chatbots have gained popularity over time, and have been widely used in the fields of e-commerce, online banking, and digital healthcare and well-being, among others. The technology has the potential to provide
Evans, Chris +1 more
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Ergo, An Open Access Journal of Philosophy, 2023 According to widely accepted views in metasemantics, the outputs of chatbots and other artificial text generators should be meaningless. They aren’t produced with communicative intentions and the systems producing them are not following linguistic ...
Fintan Mallory
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XMPP and iDTV or how to make television a social medium [PDF]
, 2007 Instant Messaging (IM) has the potential to become one of the killer applications for interactive Digital Television (iDTV) [12]. However, several factors make it difficult to provide a good implementation of IM services, among which the limited ...
Deryckere, Tom +3 more
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Are We There Yet? - A Systematic Literature Review on Chatbots in Education
Frontiers in Artificial Intelligence, 2021 Chatbots are a promising technology with the potential to enhance workplaces and everyday life. In terms of scalability and accessibility, they also offer unique possibilities as communication and information tools for digital learning. In this paper, we
Sebastian Wollny +7 more
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Digital Sentinels and Antagonists: The Dual Nature of Chatbots in Cybersecurity
InformationAdvancements in artificial intelligence, machine learning, and natural language processing have culminated in sophisticated technologies such as transformer models, generative AI models, and chatbots.
Hannah Szmurlo, Zahid Akhtar
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Gender effect in human–machine communication: a neurophysiological study
Frontiers in Human NeurosciencePurposeThis study aimed to investigate the neural mechanism by which virtual chatbots' gender might influence users' usage intention and gender differences in human–machine communication.ApproachEvent-related potentials (ERPs) and subjective ...
Yi Ding, Ran Guo, Wei Lyu, Wengang Zhang
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My Chatbot Companion - a Study of Human-Chatbot Relationships
International Journal of Human-Computer Studies, 2021 Abstract There has been a recent surge of interest in social chatbots, and human–chatbot relationships (HCRs) are becoming more prevalent, but little knowledge exists on how HCRs develop and may impact the broader social context of the users. Guided by Social Penetration Theory, we interviewed 18 participants, all of whom had developed a friendship ...
Skjuve, Marita +3 more
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Museum Experience Design: A Modern Storytelling Methodology [PDF]
, 2017 In this paper we propose a new direction for design, in the context of the theme “Next Digital Technologies in Arts and Culture”, by employing modern methods based on Interaction Design, Interactive Storytelling and Artificial Intelligence.
Dal Falco, Federica, Vassos, Stavros
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Scientific Mapping of Chatbot Literature: A Bibliometric Analysis [PDF]
International Journal of Mathematical, Engineering and Management SciencesThe use of chatbots for customer service has gained momentum in recent years. Increasing evidence has shown that chatbots can transform the customer service landscape.
Manju Tanwar, Harsh V. Verma
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