Competitive customer value - Open Access .click

Results 131 to 140 of about 12,131 (159)

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Customer value measurement for competitive advantage

Measuring Business Excellence, 2002
openaire +1 more source

CSR and customer orientation: a sustainable pathway towards competitive advantage? A customer’s perspective

Social Responsibility Journal, 2023
Zia Khan
exaly

Seaport competitiveness and customer value creation: the case of the port of Naples

2013
Traditionally, seaports have been considered as interface from the maritime to the land stage and the provided services were oriented towards the satisfaction of shipping companies' requirements. In the current years, the increasing need to integrate seaport with its own productive hinterland, from one side, represents a crucial challenge that policy ...
De Martino M, Morvillo A
openaire +1 more source

Does the Effect of Customer Experience on Customer Satisfaction Create a Sustainable Competitive Advantage? A Comparative Study of Different Shopping Situations

Sustainability, 2020
Tung-Ju Wu, Wu Tung-Ju
exaly

The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes

Journal of Service Research, 2021
Raj Agnihotri, Ashish Kalra, Elten Briggs +2 more
exaly

Research Note—How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach

Marketing Science, 2009
Andres Musalem, Yogesh V Joshi
exaly

Linking servicescape to customer satisfaction: exploring the role of competitive strategy

International Journal of Operations and Production Management, 2012
Grant Miles
exaly

Customer relationship management

International Journal of Bank Marketing, 2016
Mushtaq Ahmad Darzi
exaly

Customer service as a competitive strategy

Journal of Strategic Marketing, 1995
Bill Donaldson
exaly