Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]
Abdelhady MG, Mohamed KA.
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Managing inventories for perishable e-groceries: The value of probabilistic information. [PDF]
Winkelmann D +4 more
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The effect of pharmaceutical supply chain management practice on operational performance: the case of the central clusters and central Ethiopian pharmaceutical supply service. [PDF]
Boche B +3 more
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The live-streaming strategy for competitive manufacturers considering information disclosure and product heterogeneity. [PDF]
Liu L, Wang Q, Li Z, Wu T, Yuan Y.
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Introducing a predictive-oriented multi-stakeholder recommender system model. [PDF]
Davoudabadi R, Makui A, Rasouli MR.
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Sustainable closed-loop supply chain network design under uncertainty using a fuzzy multi-objective optimization framework for the battery industry. [PDF]
Attari MYN +4 more
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Hypercompetition, customer-value competition, and the new role of market research
Kurt Matzler, Franz Bailom
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Identifying competitive customer value propositions in retailing
Managing Service Quality, 2007PurposeThe purpose of this paper is to develop a framework for identifying competitive customer value propositions in retailing.Design/methodology/approachThe paper draws on existing literature on customer value and competitive advantage in order to form an understanding of the key dimensions of customer value, developing a hierarchical model of value ...
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Planning for competitive customer value
The TQM Journal, 2013PurposeGood quality planning methodologies were developed in the last decades of the twentieth century that are still widely used. But competition is getting harsher and harsher and the search for more effective approaches to planning for competitive customer value can never stop. The purpose of this paper is to offer an alternative method for planning
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