How Conversational are “Conversational Agents”?
Social Interaction, 2023 The paper considers whether is it possible to view interactions with so-called conversational agents (chatbots, voice assistants, etc.) as a form of conversation. It is argued here that such conversational agents are conversational in a proper sense.
Andrei Korbut
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AI-Based Conversational Agents: A Scoping Review From Technologies to Future Directions
IEEE Access, 2022 Artificial intelligence is changing the world, especially the interaction between machines and humans. Learning and interpreting natural languages and responding have paved the way for many technologies and applications.
Sheetal Kusal +5 more
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Digital Conversational Agents for the Mental Health of Treatment-Seeking Youth: Scoping Review [PDF]
JMIR Mental HealthBackgroundDigital conversational agents (or “chatbots”) that can generate human-like conversations have recently been adapted as a means of administering mental health interventions.
Lisa D Hawke +8 more
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Sensors, 2022 This paper reviews different types of conversational agents used in health care for chronic conditions, examining their underlying communication technology, evaluation measures, and AI methods. A systematic search was performed in February 2021 on PubMed
Abdullah Bin Sawad +9 more
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Use of Artificial Intelligence-Assisted Conversational Agents to Improve Patient Experience Related to Physicians: Cross-Sectional Study in China [PDF]
Journal of Medical Internet ResearchBackgroundArtificial intelligence-assisted conversational agents have been applied and developed in outpatient departments to improve health services in China.
Dehe Li +3 more
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Artificial intelligence conversational agents in mental health: Patients see potential, but prefer humans in the loop [PDF]
Frontiers in PsychiatryBackgroundDigital mental health interventions, such as artificial intelligence (AI) conversational agents, hold promise for improving access to care by innovating therapy and supporting delivery.
Hyein S. Lee +16 more
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Recommendations for the development of digital conversational agents for youth with mental health conditions: A position paper [PDF]
Digital HealthDigital conversational agents (“chatbots”) hold interesting potential as a technology that can be used to deliver mental health interventions and supports to people in need.
Lisa D. Hawke +6 more
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Health Professionals’ Views on the Use of Conversational Agents for Health Care: Qualitative Descriptive Study [PDF]
Journal of Medical Internet ResearchBackgroundIn recent years, there has been an increase in the use of conversational agents for health promotion and service delivery.
A Luke MacNeill +3 more
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The role of conversational AI agents in providing support and social care for isolated individuals
Alexandria Engineering JournalSocial isolation and loneliness pose significant challenges to individual well-being and public health. Conversational AI agents have emerged as a promising tool for addressing social isolation by providing personalized support and companionship to ...
Jaber O. Alotaibi, Amer S. Alshahre
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Conversational agents: a survey on culturally informed design practices
Journal on Interactive Systems, 2023 The development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging.
Mateus de Souza Monteiro +1 more
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