Results 91 to 100 of about 1,225 (219)

MULTIDIMENSIONAL RELIABILITY ESTIMATION IN INSTRUMENT OF STUDENTS’ SATISFACTION AS AN INTERNAL COSTUMER

open access: yes, 2014
The purpose of this paper is to compare multidimensional and unidimensional reliability toward students’ satisfaction as an internal costumer. Multidimensional reliability measurement is rarely used in the field of research.
Gaguk, Margono
core  

Analisis Loyalitas Pelanggan Industri Jasa Pengiriman Menggunakan Structural Equation Modeling

open access: yesJurnal Ilmiah Teknik Industri, 2017
Customer loyalty is important for both product and service industries. A loyal customer keeps using the company’s product and services. For a shipping service company, retaining existing customers in order to remain faithful will certainly be very ...
Sarika Zuhri   +3 more
doaj   +1 more source

The Costumer Care Affects Costumer Retention Through Service Quality and Customer Satisfaction

open access: yes, 2021
This study aims to: 1) examine the effect of customer care on service quality at a four-star hotel in Makassar; 2) see the effect of customer care on customer satisfaction; 3) see the effect of customer care on customer retention; 4) see the effect of ...
Halisu, La   +3 more
core  

THE COMPARISON OF LEVEL OF COSTUMERS SATISFACTION TOWARD AN INTERPERSONAL COMMUNICATION OJEK ONLINE AND OFFLINE IN BATAM

open access: yesJurnal Apresiasi Ekonomi, 2018
One business that is developing today is the business of transportation services by motorcycle or used to be called an ojek. If the first motorcycle taxis are managed conventionally and sole proprietorship, now there is a new business motor that is a commercial business, which provides public transportation services and managed professionally ...
Sri Afridola, Hikmah Hikmah
openaire   +2 more sources

Marketing Research of Customer Satisfaction

open access: yes, 2010
The thesis deals with a survey of customer´s satisfaction in the company KABESTAV. The theoretic part describes the problematics of marketing research and a questionnaire as a tool for collecting information.
Mlezivová, Veronika   +1 more
core   +1 more source

PENGARUH SERVICE QUALITY TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI MEDIASI DI HANWASH PREMIUM SHOE TREATMENT [PDF]

open access: yes, 2019
Seorang konsumen yang loyal menjadi aset yang sangat bernilai bagi perusahaan. Service quality merupakan salah satu konsep layanan perusahaan yang bisa diandalkan untuk bertahan di tengah persaingan yang semakin ketat.
HANZAL FIRMAN PRIAMANDA, 041311233029
core  

Customer Satisfaction Analysis and Proposals for Its Improvement

open access: yes, 2014
This bachelor´s thesis concerns the analysis of costumer satisfaction. The aim is to identify costumer satisfaction in baguette bistro Bagetka na Račku and then suggest steps to increase its ...
Vokounová, Tatiana
core   +1 more source

The Implementation of Quality Function Deployment (QFD) in Tire Industry

open access: yesComTech, 2017
This research had two main objectives. The first research objective was to make the right design of new product according to customer requirements with the implementation of Quality Function Deployment (QFD) in the tire industry.
Hari Abdul Hadi   +6 more
doaj   +1 more source

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