Results 31 to 40 of about 263 (180)
Costumer Satisfaction dan Costumer Loyality (Kelompok 2)
, 2020 Costumer satisfaction atau kepuasan pelanggan merupakan perasaan senang pelanggan ketika apa yang mereka harapkan sama dengan apa yang mereka terima. Sedangkan Costumer Loyality atau kesetiaan pelanggan menurut Tjiptono (2009:387) merupakan komitmen pelanggan terhadap suatu merek, toko, atau pemasok, berdasarkan sikap yang sangat positif dan tercermin ...
openaire +2 more sources
Statistica, 2007 During the last years, costumer satisfaction analysis is becoming more and more important in evaluating the service quality of the sanitary system.
Silvia Cagnone +2 more
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study challenges the common assumption that digital and sustainability transformations are naturally synergistic. Integrating signaling theory and the dynamic capability view, we argue that for many firms, particularly traditional SMEs, these initiatives are pursued on separate, unaligned strategic tracks, creating a “signaling‐substance ...
Nicolas Depetris‐Chauvin +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The circular economy is a key paradigm for ecological and ethical transition, particularly in the manufacturing sector. Although small and medium‐sized enterprises are pivotal in advancing the circular economy, the implementation of circular economy practices remains limited, with a focus on less impactful practices such as recycling and ...
Marta Negri +4 more
wiley +1 more source
Pengukuran Kinerja Perpustakaan Dengan Pendekatan Balanced Scorecard
Jurnal Ilmiah Teknik Industri, 2016 This research aims to investigate, identify and describe the performance level and the factor which impacts to the performance of the Perpustakaan Tun Seri Lanang (PTSL) using Balanced Scorecard approach. The descriptive analysis was used to proceed data
Vera Devani
doaj +1 more source
Future in Educational Research, EarlyView.ABSTRACT This pilot study investigated how the narrative‐rich Chinese AAA game Black Myth: Wukong supports advanced Mandarin learners. Using reflective journals, semi‐structured interviews, and exploratory electroencephalogram (EEG), we examined learners' cognitive, affective, and cultural experiences.
ShuPei Wang +2 more
wiley +1 more source
Consumer Cultural Renaissance: Conceptualisation, Scale Development, and Validation
Psychology &Marketing, EarlyView.ABSTRACT As incessant globalisation leads to the pervasive erosion of traditional Asian culture by Western consumerism, a recent phenomenon has emerged that allures Asian consumers to reconnect with their traditional culture via consumption. We postulate that this behaviour is rooted in a self‐identity, consumer cultural renaissance (CCR), that has not
Richard Lee +3 more
wiley +1 more source
Sustainable Development, EarlyView.ABSTRACT The tourism sector faces pressing sustainability challenges, especially during crises. The rural communities reliant on ecotourism remain vulnerable, highlighting the need for responsible tourism. This study integrates social cognitive theory (SCT) and the elaboration likelihood model (ELM) to examine how self‐efficacy and outcome expectation ...
Wei Chiang Chan +2 more
wiley +1 more source
Benefit Jurnal Manajemen dan Bisnis, 2015 The purpose of this study are to confirm wether the dimensions of top management commitment, costumer focus, benchmarking, training, and employee focus can perform TQM practices variables and to analyze the influences of the perceived service quality to ...
Ratnaningrum Ratnaningrum, Muh. Nasron
doaj
At-Taradhi: Jurnal Studi Ekonomi, 2019 The aims of this research were to examine the effect of funtional quality and technical quality on customer satisfaction, and the effect of funtional quality, technical quality and customer satisfaction to word of mouth communication.
Restu Khaliq
doaj +1 more source