Results 31 to 40 of about 1,225 (219)

ANALISIS INDEKS KEPUASAN PENGGUNA LAYANAN PUSAT ARSIP INAKTIF (RECORD CENTER) ARSIP NASIONAL REPUBLIK INDONESIA

open access: yesJurnal Natapraja: Kajian Ilmu Administrasi Negara, 2018
ANRI Records Center has a strategic role for the record management. ANRI as a national archive institution has the consequence that ANRI records center is considered a role model by the public in terms of institutional aspects of the records center ...
Martino Martino
doaj   +1 more source

Penerapan Total Quality Management (TQM) pada Institusi Pendidikan (Suatu Konsekuensi Otonomi Daerah)

open access: yesJurnal Al Bayan: Jurnal Jurusan Pendidikan Bahasa Arab, 2012
Total Quality Management (TQM) is a people focused-management system that aims at enhancing a sustainable costumer satisfaction. There are four main fields of education that possibly apply certain principles of TQM : the function of administration, TQM ...
Juhaeti Yusuf
doaj   +1 more source

MODEL DEVELOPMENT OF NURSING STUDENT LOYALTY IN POLITEKNIK OF HEALTH

open access: yesJurnal Ners, 2017
Introduction: Loyalty of nursing student is an important factor that nursing education should pay attention in order to compete with other nursing educations; involved by perceived value, expectation, and quality assurance in nursing higher education ...
Hammad Hammad   +2 more
doaj   +1 more source

PERAN KUALITAS JASA PADA KEPUASAN SERTA DAMPAKNYA TERHADAP LOYALITAS DAN NIAT BERALIH NASABAH PT PEGADAIAN DI SURABAYA

open access: yesJournal of Business & Banking, 2014
This research examines the effect of service quality on satisfaction and its impact on customer loyalty and intention to switch of the customers of PT. Pegadaian in Surabaya.
Addis Al Hazmi, Emma Yulianti
doaj   +1 more source

The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study [PDF]

open access: yesManagement Science Letters, 2019
This paper aims to develop an integrated model designed to predict and explain a customer behavior intention use of s-commerce based on the concepts of customer experience (CE) and expectation confirmation model (ECM). This paper proposes a comprehensive
I Wayan Kandi Wijaya   +2 more
doaj   +1 more source

THE INFLUENCE OF PRICE, PROMOTION, LOCATION, AND SERVICESCAPE ON COSTUMER SATISFACTION IN PEKANBARU HOLIDAY HOTEL

open access: yesJournal of Applied Business and Technology, 2021
The rapid growth in the service sector in this globalization era has caused intense competition in the service sector. Hotel is a company engaged in services which is currently experiencing quite rapid growth. The problem that arises in this study is the instability of the number of Holiday Hotel visitors in recent years.
Evelyn Wijaya, Ade Wijaya Purba
openaire   +1 more source

CONSUMER THEORY [PDF]

open access: yesAnalele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2010
The behaviour of the economic agent – customer is a rational type of behaviour in order to maximize the satisfaction achieved through the use of commodities.
Ilie BĂBĂIŢĂ
doaj  

VIRTUAL ACCOUNT SANTRI : IKHTIYAR PESANTREN DALAM MEMBERIKAN LAYANAN PRIMA BERORIENTASI CUSTOMER SATISFACTION DI PONDOK PESANTREN

open access: yesIslamiconomic: Jurnal Ekonomi Islam, 2019
This article presents the services which is provided by Nurul Jadid Islamic Boarding School using the Virtual Account payment method. In essence, the purpose of a service is to provide a sense of satisfaction for the people who is being served.
Hasan Baharun, Rizaqil Ardillah
doaj   +1 more source

A comparison between latent variable models for evaluating the quality perceived from the hospital service users

open access: yesStatistica, 2007
During the last years, costumer satisfaction analysis is becoming more and more important in evaluating the service quality of the sanitary system.
Silvia Cagnone   +2 more
doaj   +1 more source

Substantive or Symbolic? Analyzing the Quality of Impact Reports in Italian B‐Corps Through Legitimacy Theory

open access: yesCorporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Sustainability reporting has become increasingly compelling, particularly among hybrid organizations such as B‐Corps, which seek to balance profit and purpose and are required to publish annual Impact Reports. This study assesses the completeness of disclosed information in the 2022 Impact Reports of 74 Italian B‐Corps, drawing on legitimacy ...
Laura Ferraro   +3 more
wiley   +1 more source

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