Results 21 to 30 of about 263 (180)
Journal of Applied Business and Technology, 2021 The rapid growth in the service sector in this globalization era has caused intense competition in the service sector. Hotel is a company engaged in services which is currently experiencing quite rapid growth. The problem that arises in this study is the instability of the number of Holiday Hotel visitors in recent years.
Evelyn Wijaya, Ade Wijaya Purba
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THE EFFECTS OF SERVICE QUALITY AND CORPORATE REBRANDING ON BRAND IMAGE, CUSTOMER SATISFACTION, BRAND EQUITY AND CUSTOMER LOYALTY: STUDY IN ADVERTISING COMPANY AT TVONE [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2016 The purpose of this study was to analyze the effects of service quality on brand image, service quality on customer satisfaction, service quality on brand equity, service quality on customer loyalty, corporate rebranding on brand image, corporate ...
Chaniago A.
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Jurnal Natapraja: Kajian Ilmu Administrasi Negara, 2018 ANRI Records Center has a strategic role for the record management. ANRI as a national archive institution has the consequence that ANRI records center is considered a role model by the public in terms of institutional aspects of the records center ...
Martino Martino
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Jurnal Al Bayan: Jurnal Jurusan Pendidikan Bahasa Arab, 2012 Total Quality Management (TQM) is a people focused-management system that aims at enhancing a sustainable costumer satisfaction. There are four main fields of education that possibly apply certain principles of TQM : the function of administration, TQM ...
Juhaeti Yusuf
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Kelompok 2 costumer satisfaction dan costumer loyality
, 2020 Costumer satisfaction atau kepuasan pelanggan merupakan perasaan senang pelanggan ketika apa yang mereka harapkan sama dengan apa yang mereka terima. Sedangkan Costumer Loyality atau kesetiaan pelanggan menurut Tjiptono (2009:387) merupakan komitmen pelanggan terhadap suatu merek, toko, atau pemasok, berdasarkan sikap yang sangat positif dan tercermin ...
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MODEL DEVELOPMENT OF NURSING STUDENT LOYALTY IN POLITEKNIK OF HEALTH
Jurnal Ners, 2017 Introduction: Loyalty of nursing student is an important factor that nursing education should pay attention in order to compete with other nursing educations; involved by perceived value, expectation, and quality assurance in nursing higher education ...
Hammad Hammad +2 more
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Journal of Business & Banking, 2014 This research examines the effect of service quality on satisfaction and its impact on customer loyalty and intention to switch of the customers of PT. Pegadaian in Surabaya.
Addis Al Hazmi, Emma Yulianti
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The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study [PDF]
Management Science Letters, 2019 This paper aims to develop an integrated model designed to predict and explain a customer behavior intention use of s-commerce based on the concepts of customer experience (CE) and expectation confirmation model (ECM). This paper proposes a comprehensive
I Wayan Kandi Wijaya +2 more
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Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2010 The behaviour of the economic agent – customer is a rational type of behaviour in order to maximize the satisfaction achieved through the use of commodities.
Ilie BĂBĂIŢĂ
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Islamiconomic: Jurnal Ekonomi Islam, 2019 This article presents the services which is provided by Nurul Jadid Islamic Boarding School using the Virtual Account payment method. In essence, the purpose of a service is to provide a sense of satisfaction for the people who is being served.
Hasan Baharun, Rizaqil Ardillah
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