Results 11 to 20 of about 14,180 (220)
Folia Medica Indonesiana, 2022 Highlights: • Customers expectations at Dr. Soetomo General Academic Hospital has a higher quality of service. • The handling of complaints has a low performance on the quality of services at Dr. Dr. Soetomo General Academic Hospital.
Cita Rosita Sigit Prakoeswa +5 more
doaj +2 more sources
Ownership structure, costumer satisfaction and brand equity [PDF]
, 2007 This paper studies the interaction between ownership structure, taken as a proxy for shareholders’ commitment, and customer satisfaction - the main driver of consumer loyalty - and their impact on a firm’s brand equity.
Torres Lacomba, Anna +1 more
core +4 more sources
Satisfactions of Islamic Banks’ Costumers: The Case of Turkey [PDF]
International Conference on Eurasian Economies, 2013 Despite differences in the principles by which they operate between the participation (Islamic) and conventional banks, there is no huge difference between the products and the services provided by these banks. The distinctive features of the participation banks, compliance with the Islamic precepts, are not the only way for these banks to appeal to ...
Bengül Gülümser Kaytancı +2 more
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PENGARUH SERVICE QUALITY, BRAND IMAGE, DAN COSTUMER SATISFACTION TERHADAP COSTUMER LOYALTY.
Ekonomi Digital, 2023 Abstrak Tujuan – Penelitian ini bertujuan untuk menguji dan menganalisis faktor-faktor yang mempengaruhi Costumer loyalty Sampel – Sampel yang digunakan dalam artikel ini adalah konsumen yang pernah berkunjung ke supermarket 102 responden. Temuan ―Penelitian ini menemukan bahwa service quality dan costumer satisfaction berpengaruh ...
De Irma, Robert Kristaung
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The Influence of Costumers’ Personal Characteristics on their Satisfaction with the Food Industry [PDF]
Journal of Competitiveness, 2018 The subject of this research is the influence of numerous factors and variables on customer satisfaction, which is one of the main factors of the company’s competitiveness. The objective of the study, therefore, is to ascertain which factors and variables influence customer satisfaction and, as a result, the competitiveness of the enterprise from ...
Petr Suchanek, Maria Kralova
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ANALYSIS of the QUALITY of mobile banking SERVICES and their EFFECT on costumer satisfaction
IJAB Indonesian Journal of Accounting and Business, 2022 Industri perbankan berkembang pesat dengan memanfaatkan e-banking sebagai sarana yang efisien dan sesuai untuk memuaskan nasabah. Layanan perbankan online adalah layanan umum yang disarankan oleh bank umum untuk memberikan layanan yang lebih cepat dan lebih dapat diandalkan bagi pelanggan.
Siti Siti susanti +3 more
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PENGARUH COSTUMER EXPERIENCE TERHADAP WORD OF MOUTH YANG DIMEDIASI OLEH COSTUMER SATISFACTION
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT), 2022 customer experience marketing is important to learn because changes in the behavior of customers who do not only see the product or service not only from service or from the quality of the product or service but more than that, namely experience, the experience must be unforgettable and positive.
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The Use of the Kano Model to Enhance Customer Satisfaction [PDF]
Organizacija, 2017 Abstract Background/purpose: The interest of measuring customer satisfaction is reflected in its ability to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and improve a company’s market share and profitability.
Južnik, Laura, Kozar, Mitja
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Jurnal Kependidikan, 2017 An educational institution should try to create an positive image in the heart of the people, so that people are able to make the decision to enroll their children and participate actively in the institution development.
Sutrimo Purnomo
doaj +1 more source
EVALUASI KEPUASAN KONSUMEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK KOTA YOGYAKARTA
Pharmaciana, 2014 Customer satisfaction with pharmaceutical care in pharmacy can be measured by comparing the expectations of consumers on the quality of pharmacy services desired by the fact that it received.
Faridah Baroroh
doaj +1 more source