Results 11 to 20 of about 1,225 (219)
Almana: Jurnal Manajemen dan Bisnis, 2018 Saat ini, Mobile Banking telah menjadi kebutuhan sehari-hari nasabah. Berbagai bank menawarkan berbagai Mobile Banking salah satu nya Mobile Banking dari Bank CIMB Niaga yang disebut Go-Mobile.
Humaira Qur’ani, Marheni Eka Saputri
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Kelompok 2 costumer satisfaction dan costumer loyality
, 2020 Costumer satisfaction atau kepuasan pelanggan merupakan perasaan senang pelanggan ketika apa yang mereka harapkan sama dengan apa yang mereka terima. Sedangkan Costumer Loyality atau kesetiaan pelanggan menurut Tjiptono (2009:387) merupakan komitmen pelanggan terhadap suatu merek, toko, atau pemasok, berdasarkan sikap yang sangat positif dan tercermin ...
Kelompok 2
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Competición de Kaggle.com : Santander Costumer Satisfaction [PDF]
, 2017 55 páginas.
Mateo Vázquez, José Domingo
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Ownership structure, costumer satisfaction and brand equity [PDF]
, 2007 This paper studies the interaction between ownership structure, taken as a proxy for shareholders’ commitment, and customer satisfaction - the main driver of consumer loyalty - and their impact on a firm’s brand equity. The results show that customer satisfaction has a positive direct effect on brand equity but an indirect negative one because of ...
Torres Lacomba, Anna +1 more
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PENGARUH SERVICE QUALITY, BRAND IMAGE, DAN COSTUMER SATISFACTION TERHADAP COSTUMER LOYALTY.
Ekonomi Digital, 2023 Abstrak Tujuan – Penelitian ini bertujuan untuk menguji dan menganalisis faktor-faktor yang mempengaruhi Costumer loyalty Sampel – Sampel yang digunakan dalam artikel ini adalah konsumen yang pernah berkunjung ke supermarket 102 responden. Temuan ―Penelitian ini menemukan bahwa service quality dan costumer satisfaction berpengaruh ...
De Irma, Robert Kristaung
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The Influence of Costumers’ Personal Characteristics on their Satisfaction with the Food Industry [PDF]
Journal of Competitiveness, 2018 The subject of this research is the influence of numerous factors and variables on customer satisfaction, which is one of the main factors of the company’s competitiveness. The objective of the study, therefore, is to ascertain which factors and variables influence customer satisfaction and, as a result, the competitiveness of the enterprise from ...
Petr Suchanek, Maria Kralova
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PENGARUH COSTUMER EXPERIENCE, PERCEIVED VALUE, DAN COSTUMER SATISFACTION TERHADAP REPURCHASE INTENTION (Studi pada Pelanggan Maarketplace Tokopedia di Jepara) [PDF]
, 2022 Penelitian ini didasari masalah Faktor-faktor yang dapat mempengaruhi terwujudnya minat pembelian ulang (repurchase intention). Penelitian ini bertujuan untuk mengalisis Pengaruh Costumer Experience, Perceived Value, dan Costumer Satisfaction serta ...
MUHAMMAD YUSRIL ALFAINI, 181110002275
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Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2018 Company is a monetary service, thus it must win emulation which progressively more competitive. Bank Rakyat Indonesia cannot only rely on product development of eye service, but it must also force relation with all service users or clients who judge the ...
Vivia Maya Rafica
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International Journal of Islamic Economics and Finance, 2023 The Indonesian Islamic banking sector has been transformed by integrating technology in banking services to satisfy customers for retention and market share post-COVID-19.
Muhammad Alfarizi
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ANALISIS KUALITAS PELAYANAN DAN PENGENDALIAN KUALITAS JASA BERDASARKAN PERSEPSI PENGUNJUNG
Media Statistika, 2011 One of the factors which determine customer safisfaction is costumer perceive about service quality that focus to five service quality dimension that are tangible, reliability, responsiveness, assurance, and empathy.
Sudarno Sudarno +3 more
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