Results 271 to 280 of about 141,079 (298)

THE CONCEPT AND CLASSIFICATION OF THE CRM SYSTEM

Экономика и предпринимательство
В данной статье автор раскрывает понятие CRM-системы, приводит классификацию по разным признакам, а также один из подходов оценки любого типа системы. Рассматривается характеристика и описание каждого типа классификации и оценки каждой конкретной CRM-системы для малого и среднего предприятия.
openaire   +1 more source

ICT-enabled CRM system adoption: a dual Indian qualitative case study and conceptual framework development

Journal of Asia Business Studies, 2021
Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis   +2 more
exaly  

Adoption of artificial intelligence integrated CRM system: an empirical study of Indian organizations

Bottom Line: Managing Library Finances, 2020
Sheshadri Chatterjee, Bang Nguyen, Kalyan Kumar Bhattacharjee   +2 more
exaly  

Adoption of artificial intelligence-integrated CRM systems in agile organizations in India

Technological Forecasting and Social Change, 2021
Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis   +2 more
exaly  

Assessing the Implementation of AI Integrated CRM System for B2C Relationship Management: Integrating Contingency Theory and Dynamic Capability View Theory

Information Systems Frontiers, 2022
Sheshadri Chatterjee, Patrick Mikalef, Sangeeta Khorana   +2 more
exaly  

CRM SYSTEMS: ANALYSIS AND COMPARISON

КОГРАФ-2021. Сборник материалов 31-й Всероссийской научно-практической конференции по графическим информационным технологиям и системам, 2021
V.S. Shigina, A.D. Filinskikh
openaire   +1 more source

Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

Business Process Management Journal, 2020
Sheshadri Chatterjee, Ranjan Chaudhuri
exaly  

Adoption of AI-integrated CRM system by Indian industry: from security and privacy perspective

Information and Computer Security, 2021
Sheshadri Chatterjee, Ranjan Chaudhuri, Sumana Chaudhuri   +2 more
exaly  

Implementation of a CRM System in an SME

Gestión de Operaciones Industriales, 2022
Richard Adrián Florián Rogel, Renatto Oswaldo Perez Laveriano, Brayan Anthony Valle Sagastegui   +2 more
openaire   +1 more source

What makes for CRM system success — Or failure?

Journal of Database Marketing and Customer Strategy Management, 2008
Merlin Stone
exaly