Results 1 to 10 of about 24,285 (116)

THE IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ONCUSTOMER SERVICE INFORMATION SYSTEM CASE STUDY: CREATIVE HOUSE OGAN ILIR INDRALAYA

Jurnal Teknologi Informasi dan Ilmu Komputer, 2018
Customer Service Information System that implements Customer Relationship Management (CRM) strategy is a tool used to drive Creative House Ogan Ilir Indralaya so as to improve the quality of service to its customers.
Shabrina Amatullah, Hidayah Syafitri, Rizki Delima, Ali Ibrahim   +3 more
doaj   +8 more sources

Training Service Staff to Enhance Non-Verbal Behavioral Skills to Increase Customer Profitability in Tourism

Tourism and Hospitality, 2021
To address the personalization of customer service in four-star hotels in Cuba, this research takes up the precepts of non-verbal communication and Customer Relationship Management.
Claudia C. Tusell-Rey, Carmen F. Rey-Benguría, Ricardo Tejeida-Padilla, Yenny Villuendas-Rey   +3 more
doaj   +1 more source

Peran Sistem Informasi Pemasaran, Kualitas Pelayanan dan Entrepreneurial marketing serta Kepuasan Terhadap Loyalitas Generasi Milenial Berkunjung ke Tempat Wisata

Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2020
The diversity of tourist attractions in the Jatim Park Group is inseparable from entrepreneurial marketing that is applied by companies with the use of mature market research and in order to support Batu City to become an International Destination City.
syarif Hidayatullah, ike Kusdyah Rachmawati, eko aristanto, abdul Waris, Ryan Gerry Patalo   +4 more
doaj   +1 more source

Information Retrieval Based on Brazilian Portuguese Texts [PDF]

Journal of Systemics, Cybernetics and Informatics, 2022
Knowledge-based intelligent systems might be used in the banking sector to automate customer service. One of the ways to represent knowledge that is both understandable by humans and readable by machines is by using ontologies.
Victor Hayashi, Mateus Carvalho, João Carlos Néto, Felipe Pinna, Rosangela Marquesone, Wilson Ruggiero, Maisa Duarte   +6 more
doaj  

PEMODELAN ARSITEKTUR ENTERPRISE SISTEM INFORMASI CUSTOMER RELATIONSHIP MANAGEMENT MENGGUNAKAN ENTERPRISE UNIFIED PROCESS

Ilkom Jurnal Ilmiah, 2019
The information technology has an important role in a company or agency to run its business process. It can help to optimize the business continuity as in the customer service process.
Ahmad Mubarok, Djaja Sukma Tjahjadi
doaj   +1 more source

Queueing Systems with Random Volume Customers and a Sectorized Unlimited Memory Buffer

International Journal of Applied Mathematics and Computer Science, 2021
In the present paper, we concentrate on basic concepts connected with the theory of queueing systems with random volume customers and a sectorized unlimited memory buffer.
Tikhonenko Oleg, Ziółkowski Marcin, Kempa Wojciech M.   +2 more
doaj   +1 more source

Analisis Pengaruh Service Quality dan Sistem Informasi Sekolah terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty Studi Kasus Sekolah Xyz

ComTech, 2014
Education has a strategic role in preparing qualified future generations. Education has business potential that is reliable and promising, considering the timeless education, as well as the expectations of every parent to their children to have the ...
Roni Kurniawan
doaj   +1 more source

Management of Customer Service in Terms of Logistics Information Systems

Open Engineering, 2017
This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as
Kampf Rudolf, Ližbetinová Lenka, Tišlerová Kamila   +2 more
doaj   +1 more source

CIS: A NEW FRONTIER FOR MIS

Prometheus, 1992
The era of customer service is seeing the development of a new branch of management information systems — consumer information systems (CIS). The CIS is fast becoming the source of intelligence on all consumer issues in customer-oriented firms.
Ko de Ruyter, Richard Widdows
doaj   +1 more source

Customer Complaint Handling: The Importance of Employee Training for Customer Service

Journal of Applied Marketing Theory, 2012
Providing superior customer service and having effective and efficient customer complaint handling procedures are critical to a firm’s success in the marketplace.
Nader Shooshtari, Shawn Clouse, Simona Stan   +2 more
doaj   +1 more source