Results 1 to 10 of about 22,875 (165)
Management of Customer Service in Terms of Logistics Information Systems
Open Engineering, 2017 This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as
Kampf Rudolf +2 more
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Jurnal Teknologi Informasi dan Ilmu Komputer, 2018 Customer Service Information System that implements Customer Relationship Management (CRM) strategy is a tool used to drive Creative House Ogan Ilir Indralaya so as to improve the quality of service to its customers.
Shabrina Amatullah +3 more
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Tourism and Hospitality, 2021 To address the personalization of customer service in four-star hotels in Cuba, this research takes up the precepts of non-verbal communication and Customer Relationship Management.
Claudia C. Tusell-Rey +3 more
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Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2020 The diversity of tourist attractions in the Jatim Park Group is inseparable from entrepreneurial marketing that is applied by companies with the use of mature market research and in order to support Batu City to become an International Destination City.
syarif Hidayatullah +4 more
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Customer Service Information System for a Call Center
Procedia Computer Science, 2015 AbstractAs one of the customer relationship management tools, a call center acts as an interface between the customers and the company. The aim of this case study is to design a web based customer service information system to improve service quality and efficiency in a call center. The results are based on a single case studying a certain manufacturer
Kurniali, Sartika, Titan,
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Information Retrieval Based on Brazilian Portuguese Texts [PDF]
Journal of Systemics, Cybernetics and Informatics, 2022 Knowledge-based intelligent systems might be used in the banking sector to automate customer service. One of the ways to represent knowledge that is both understandable by humans and readable by machines is by using ontologies.
Victor Hayashi +6 more
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Queueing Systems with Random Volume Customers and a Sectorized Unlimited Memory Buffer
International Journal of Applied Mathematics and Computer Science, 2021 In the present paper, we concentrate on basic concepts connected with the theory of queueing systems with random volume customers and a sectorized unlimited memory buffer.
Tikhonenko Oleg +2 more
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Ilkom Jurnal Ilmiah, 2019 The information technology has an important role in a company or agency to run its business process. It can help to optimize the business continuity as in the customer service process.
Ahmad Mubarok, Djaja Sukma Tjahjadi
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ComTech, 2014 Education has a strategic role in preparing qualified future generations. Education has business potential that is reliable and promising, considering the timeless education, as well as the expectations of every parent to their children to have the ...
Roni Kurniawan
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Prometheus, 1992 The era of customer service is seeing the development of a new branch of management information systems — consumer information systems (CIS). The CIS is fast becoming the source of intelligence on all consumer issues in customer-oriented firms.
Ko de Ruyter, Richard Widdows
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