Analyzing customer profitability in hotels using activity based costing [PDF]
Tourism & Management Studies, 2018 This paper investigates the use of customer profitability analysis (CPA) in four and five star hotels located in Algarve (Portugal). Traditional accounting systems have been criticized for focusing on product, service or department profitability, and ...
Ana Rita Faria +2 more
doaj +5 more sources
GENERAL INFORMATION AND MAIN CHARACTERISTICS REGARDING WEB SERVICES. PROTOCOL SOAP AND REST [PDF]
Annals of the University of Oradea: Economic Science, 2009 A web service represents a communication interface offered by the server, through that the clients (programs on other systems) may require different information.
MIRONELA PIRNAU
doaj +2 more sources
Sistem Informasi Truecare CSR Telkom Berbasis Web Pada PT. Telekomunikasi Indonesia [PDF]
, 2015 TrueCare Information System Web-based Telkom CSR on Service Division PT. Telekomunikasi Indonesia. The results showed the application of Information Systems Customer Service Representative (CSR) to support the company in view of the technological and ...
Agustin, I. H. (Indah) +1 more
core +2 more sources
Conceptualising the impact of information asymmetry on through-life cost: case study of machine tools sector [PDF]
, 2018 Information asymmetry (IA) in terms of contextual variety and importance is one of the most challenging aspects of through-life costing in product-service systems (PSS).
Erkoyuncu, J. +6 more
core +2 more sources
Customer Complaint Handling: The Importance of Employee Training for Customer Service
Journal of Applied Marketing Theory, 2012 Providing superior customer service and having effective and efficient customer complaint handling procedures are critical to a firm’s success in the marketplace.
Nader Shooshtari +2 more
doaj +1 more source
CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
doaj +1 more source
Information System Success Model for Customer Relationship Management System in Health Promotion Centers [PDF]
Healthcare Informatics Research, 2013 ObjectivesIntensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop
Wona Choi +5 more
doaj +1 more source
Servitization 2.0: The significance of product and service dominant logics for public service organisations [PDF]
, 2020 This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision.
Barnett, N. +3 more
core +1 more source
Jurnal Riset Informatika, 2022 LAZNAS LMI Regional Office of South Sumatra is an institution engaged in the field of religion and humanity. One of the services provided by the LMI Regional Office of South Sumatra is a donation service. However, the service is still not effective and efficient.
Beriadi Agung Nur Rezqeb, Ali Ibrahim
openaire +1 more source
PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE
CommIT Journal, 2010 PT Dwisanjaya Abadi Mukti is a company engaged in distributing Pertamina lubricating agent with products for industrial and automotive lubricants. Therefore, companies need a Customer Relationship Management E-commerce-based systems, to address the ...
Sugiarto Montana, Muwasiq Mochamad Noor
doaj +1 more source