Results 11 to 20 of about 26,061,105 (226)
Product-Service Systems – From Customer Needs to Requirements in Early Development Phases [PDF]
, 2009 Organised by: Cranfield UniversityFramed by Product-Service Systems (PSS), this paper discuss how needs and requirements are applied in early phases. In product development literature these and closely related terms are mixed, and a focus on gathering ...
Larsson, T. C. +3 more
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Toward a model of customer experience [PDF]
, 2010 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Retaining high-value and profitable customers is a major strategic objective for many companies. In mature mobile phone markets where growth has slowed, the
Anaman, Michael
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Service Engineering as an Approach to Designing Industrial Product Service Systems [PDF]
, 2009 Organised by: Cranfield UniversityUnique customer solutions which integrate products and services into a high value offering have the potential to successfully differentiate from competition even prices are dictating product markets. However, companies
Schuh, G., Gudergan, G.
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Information systems failure: A business-led knowledge requirements framework for modelling business requirements [PDF]
, 2005 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Our work will be mainly concerned with improving the crucial first stage (the requirements stage) of any system development methodology in order to improve ...
Al-Karaghouli, Wafi Yousif Ramadaan
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Agent based modelling and simulation: An examination of customer retention in the UK mobile market [PDF]
, 2012 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Customer retention is an important issue for any business, especially in mature markets such as the UK mobile market where new customers can only be ...
Hassouna, Mohammed Bassam
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CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
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Information System Success Model for Customer Relationship Management System in Health Promotion Centers [PDF]
Healthcare Informatics Research, 2013 ObjectivesIntensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop
Wona Choi +5 more
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PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE
CommIT Journal, 2010 PT Dwisanjaya Abadi Mukti is a company engaged in distributing Pertamina lubricating agent with products for industrial and automotive lubricants. Therefore, companies need a Customer Relationship Management E-commerce-based systems, to address the ...
Sugiarto Montana, Muwasiq Mochamad Noor
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Analyzing customer profitability in hotels using activity based costing [PDF]
Tourism & Management Studies, 2018 This paper investigates the use of customer profitability analysis (CPA) in four and five star hotels located in Algarve (Portugal). Traditional accounting systems have been criticized for focusing on product, service or department profitability, and ...
Ana Rita Faria +2 more
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An investigation into the effectiveness of public entities’ procurement practices
Journal of Transport and Supply Chain Management, 2014 The delivery of services through the procurement of goods and services requires proper strategic leadership and management processes. Inappropriate planning, under-spending of budgets and ineffective procurement form part of the root causes of poor ...
Moitswadi Mofokeng, Rose Luke
doaj +1 more source