Results 11 to 20 of about 23,411 (264)
Customer Complaint Handling: The Importance of Employee Training for Customer Service
Journal of Applied Marketing Theory, 2012 Providing superior customer service and having effective and efficient customer complaint handling procedures are critical to a firm’s success in the marketplace.
Nader Shooshtari +2 more
doaj +1 more source
CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
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Information System Success Model for Customer Relationship Management System in Health Promotion Centers [PDF]
Healthcare Informatics Research, 2013 ObjectivesIntensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop
Wona Choi +5 more
doaj +1 more source
Jurnal Riset Informatika, 2022 LAZNAS LMI Regional Office of South Sumatra is an institution engaged in the field of religion and humanity. One of the services provided by the LMI Regional Office of South Sumatra is a donation service. However, the service is still not effective and efficient.
Beriadi Agung Nur Rezqeb, Ali Ibrahim
openaire +1 more source
PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE
CommIT Journal, 2010 PT Dwisanjaya Abadi Mukti is a company engaged in distributing Pertamina lubricating agent with products for industrial and automotive lubricants. Therefore, companies need a Customer Relationship Management E-commerce-based systems, to address the ...
Sugiarto Montana, Muwasiq Mochamad Noor
doaj +1 more source
Analyzing customer profitability in hotels using activity based costing [PDF]
Tourism & Management Studies, 2018 This paper investigates the use of customer profitability analysis (CPA) in four and five star hotels located in Algarve (Portugal). Traditional accounting systems have been criticized for focusing on product, service or department profitability, and ...
Ana Rita Faria +2 more
doaj +1 more source
An investigation into the effectiveness of public entities’ procurement practices
Journal of Transport and Supply Chain Management, 2014 The delivery of services through the procurement of goods and services requires proper strategic leadership and management processes. Inappropriate planning, under-spending of budgets and ineffective procurement form part of the root causes of poor ...
Moitswadi Mofokeng, Rose Luke
doaj +1 more source
Analysis of Closed Queueing Networks with Batch Service [PDF]
Известия Саратовского университета. Новая серия: Математика. Механика. Информатика, 2020 We consider a closed queuing network with batch service and movements of customers in continuous time. Each node in the queueing network is an infinite capacity single server queueing system under a RANDOM discipline.
Stankevich, Elena Petrovna +2 more
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Intelligent Information Management, 2021 The purpose of this paper is to provide empirical evidence for the validity of the relationship between service-oriented manufacturing information system (SMIS) customization and performance from three aspects: data flexibility, process flexibility and system flexibility.
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PASTA‐ELN: Simplifying Research Data Management for Experimental Materials Science
Advanced Engineering Materials, EarlyView.Research data management faces ongoing hurdles as many ELNs remain complex and restrictive. PASTA‐ELN offers an open‐source, cross‐platform solution that prioritizes simplicity, offline access, and user control. Its in tuitive folder structure, modular Python add‐ons, and open formats enable seamless documentation, FAIR data practices, and easy ...
S. Brinckmann, G. Winkens, R. Schwaiger
wiley +1 more source