Results 301 to 310 of about 2,008,361 (358)

Improving patients' satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment. [PDF]

BMC Health Serv Res
Zhou GS, Shi SH, Qian QR, Zheng QY.
europepmc   +1 more source

Does Corporate Social Responsibility Influence Customer Loyalty? Insights from the Hotel Industry. [PDF]

F1000Res
Kumar Singh A, Bharti S, Kumar Poddar A, Paatlan S, Dashora AK, Poddar S, Dahiya M, Singh AK.   +7 more
europepmc   +1 more source

Customer reference marketing and utilization of social media as an integral part of customer references

, 2011
Juhana Laasonen, Jussi Korpela
openalex   +1 more source

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Customers helping customers: payoffs for linking customers

Journal of Services Marketing, 2014
Purpose– This paper aims to examine the relationship between customer networks and intercustomer social support, through the theoretical lens of service dominant logic (SDL). Co-creation and objective performance objectives are analyzed to understand the differential impact of instrumental and social/emotional intercustomer support on performance ...
Steven J. Skinner, Leslie H. Vincent, Hulda G. Black   +2 more
openaire   +1 more source

Custom, Custom-, Customize

On Architecture — Learning Architecture, 2020
A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
openaire   +1 more source

Customer First: Understanding Customers

2020
Customers play a critical role in all businesses, but for services, and the scientific understanding of service businesses, customers are especially important. In this chapter, the service encounter is considered from the perspective of customers including a focus on: ‘what creates customer satisfaction?’ and ‘what do customers want, and why?’ To ...
John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels   +3 more
openaire   +1 more source

Customization — Customer Relationship Marketing

2003
In the 1990s, the focus on direct customer relationships triggered a paradigm shift in marketing. By now, many companies view the development and cultivation of long-term and profitable relationships with loyal customers as the most important objective of marketing.
Gerald Corbae, Jakob B. Jensen, Dirk Schneider   +2 more
openaire   +1 more source

Customer-to-Customer Interactions in Service

2022
Peer ...
Heinonen, Kristina, Nicholls, Richard
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Customer satisfaction

International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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Customer obsession

Managing Service Quality: An International Journal, 1992
Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.
openaire   +1 more source