Results 231 to 240 of about 47,678 (266)
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Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals
Operations Research, 2012An algorithm is developed to determine time-dependent staffing levels to stabilize the time-dependent abandonment probabilities and expected delays at positive target values in the Mt/GI/st + GI many-server queueing model, which has a nonhomogeneous Poisson arrival process (the Mt), has general service times (the first GI), and allows customer ...
Yunan Liu, Ward Whitt
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Journal of Relationship Marketing, 2010
The management of unprofitable customer relationships and in particular their abandonment is a topic that has received increasing interest in both managerial decision making and academic research. However, little is known about the attitudinal and behavioral reactions that companies should expect from current and potential customers in response to such
Michael Haenlein, Andreas M. Kaplan
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The management of unprofitable customer relationships and in particular their abandonment is a topic that has received increasing interest in both managerial decision making and academic research. However, little is known about the attitudinal and behavioral reactions that companies should expect from current and potential customers in response to such
Michael Haenlein, Andreas M. Kaplan
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Analysis of a last come first served queueing system with customer abandonment
Computers & Operations Research, 2012Motivated by manufacturing and service applications, we consider a single class multi-server queueing system working under the LCFS discipline of service. After entering the queue, a customer will wait a random length of time for service to begin. If service has not begun by this time she will abandon and be lost.
Oualid Jouini
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STRATEGIC CUSTOMERS IN MARKOVIAN QUEUES WITH VACATIONS AND SYNCHRONIZED ABANDONMENT
The ANZIAM Journal, 2020We study impatient customers’ joining strategies in a single-server Markovian queue with synchronized abandonment and multiple vacations. Customers receive the system information upon arrival, and decide whether to join or balk, based on a linear reward-cost structure under the acquired information.
GOPINATH PANDA, VEENA GOSWAMI
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Journal of Marketing, 2006
In recent years, several authors have developed models that focus on the allocation of scarce marketing resources based on customer lifetime value (CLV). These approaches use CLV to develop a rank order of customers and recommend devoting more resources to customers with higher ranks.
Michael Haenlein +2 more
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In recent years, several authors have developed models that focus on the allocation of scarce marketing resources based on customer lifetime value (CLV). These approaches use CLV to develop a rank order of customers and recommend devoting more resources to customers with higher ranks.
Michael Haenlein +2 more
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Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers
Production and Operations Management, 2022The current literature on pricing in service systems with time‐sensitive customers predominately ignores the rational abandonment of customers with mixed‐risk attitude. The goal of this study is to address this gap. We consider an unobservable queueing system with a nonlinear waiting cost function, which is concave up to a certain point and then ...
Hossein Abouee‐Mehrizi +2 more
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On a retrial queue with abandoned customers and multi-optional vacations
International Journal of Computer Mathematics: Computer Systems Theory, 2018This paper treats an M/G/1 retrial queue with abandoned customers and multi-optional vacations. If the server is found busy upon a new arrival, the customer being served could be abandoned by the s...
Shan Gao, Bin Liu, Jinting Wang
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Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment
Queueing Systems, 2018zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Aras, A. Korhan +2 more
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RAIRO - Operations Research, 2020
This paper mainly studies customers’ equilibrium balking behavior in Markovian queues with single vacation and geometric abandonments. Whenever the system becomes empty, the server begins a vacation. If it is still empty when the vacation ends, the server stays idle and waits for new arrivals.
Wei Sun, Shiyong Li, Naishuo Tian
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This paper mainly studies customers’ equilibrium balking behavior in Markovian queues with single vacation and geometric abandonments. Whenever the system becomes empty, the server begins a vacation. If it is still empty when the vacation ends, the server stays idle and waits for new arrivals.
Wei Sun, Shiyong Li, Naishuo Tian
openaire +1 more source