Results 221 to 230 of about 933 (237)

MAP/PH/1 Retrial Queue with Abandonment, Flush Out and Search of Customers

2018
This paper considers a single server retrial queueing system with search, abandonment and flush out of customers from the system (system clearance) periodically with exponentially distributed duration. A customer on arrival, enters for service, if the server is found to be idle and enter into an orbit of infinite capacity if the server is busy. Orbital
Dhanya Babu, A. Krishnamoorthy, V. C. Joshua   +2 more
openaire   +1 more source

Itts Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

SSRN Electronic Journal, 2011
Employees sometimes engage in uncivil behavior in the workplace. We ask (1) How commonly do customers witness an employee behaving uncivilly? (2) What negative effects does customers’ witnessing of an employee’s uncivil behavior have on customers and firms? (3) Why do these effects occur? The results of three studies suggest that it is not uncommon for
Christine Porath, Deborah J. MacInnis, Valerie Folkes   +2 more
openaire   +1 more source

Queueing system with server breakdowns and individual customer abandonment

Quality Technology & Quantitative Management, 2023
A.N. Dudin, S.R. Chakravarthy, S.A. Dudin, O.S. Dudina   +3 more
openaire   +1 more source

Some Quantitative Indices of Abandonment of Avoidance Customs Among the Kabardins and Balkarians

Soviet Sociology, 1979
Among the Kabardins as among the other Adygs, the complex of avoidance customs characteristic of traditional family and public customary culture of the peoples of the North Caucasus is very vividly expressed. It is even possible that in the past it was precisely the Adygs, and among them primarily the Kabardins, who were a sort of epicenter of the ...
openaire   +1 more source

The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue

OR Spectrum, 2004
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Avi Mandelbaum, Sergey Zeltyn
openaire   +1 more source

Server assignment policies in queues with customer abandonments

Queueing Systems, 2022
openaire   +1 more source

Many-server queues with customer abandonment.

2011
Customer call centers with hundreds of agents working in parallel are ubiquitous in many industries. These systems have a large amount of daily traffic that is stochastic in nature. It becomes more and more difficult to manage a call center because of its increasingly large scale and the stochastic variability in arrival and service processes.
openaire   +1 more source

Times to Service Completion and Abandonment in the M/M/m Preemptive LCFS Queue with Impatient Customers

Proceedings of the 11th International Conference on Queueing Theory and Network Applications, 2016
We consider the M/M/m preemptive last-come, first-served queue without customer's priority classes. We focus on the analysis of the time interval from the arrival to either service completion or to abandonment of an arbitrary customer. We formulate the problem as a one-dimensional birth-and-death process with two absorbing states and consider the first
openaire   +2 more sources

Queues in Service Systems: Customer Abandonment and Diffusion Approximations

2011
J. G. Dai, Shuangchi He
openaire   +1 more source

Double-sided queues with marked Markovian arrival processes and abandonment

Stochastic Models, 2021
Qi-Ming He
exaly