Results 201 to 210 of about 933 (237)
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Journal of Business Economics, 2011
Due to the increasing use of customer databases in many industries, companies nowadays have high visibility about the profitability of individual-level client relationships. This has led some researchers to recommend the implementation of value-based customer management strategies, including the abandonment of unprofitable customer relationships.
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
Due to the increasing use of customer databases in many industries, companies nowadays have high visibility about the profitability of individual-level client relationships. This has led some researchers to recommend the implementation of value-based customer management strategies, including the abandonment of unprofitable customer relationships.
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
A Network of Time-Varying Many-Server Fluid Queues with Customer Abandonment
Operations Research, 2011To describe the congestion in large-scale service systems, we introduce and analyze a non-Markovian open network of many-server fluid queues with customer abandonment, proportional routing, and time-varying model elements. Proportions of the fluid completing service from each queue are immediately routed to the other queues, with the fluid not routed ...
Yunan Liu, Ward Whitt
exaly +2 more sources
Journal of Services Marketing, 2012
PurposeThe management of unprofitable customer relationships and particularly their abandonment is a topic that has received increasing interest among practitioners and researchers over recent years. Within this manuscript, the authors aim to analyze the impact of unprofitable customer abandonment on the abandoning firm's current customers ...
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
PurposeThe management of unprofitable customer relationships and particularly their abandonment is a topic that has received increasing interest among practitioners and researchers over recent years. Within this manuscript, the authors aim to analyze the impact of unprofitable customer abandonment on the abandoning firm's current customers ...
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects
Production and Operations Management, 2019This paper studies the effect of customer abandonment in the economic optimization of a service facility. Specifically, we consider how to jointly set the price and service capacity in order to maximize the steady‐state expected profit, when the system is subject to customer abandonment and the price is paid only by customers that eventually receive ...
Chihoon Lee, Amy R Ward
exaly +2 more sources
Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals
Operations Research, 2012An algorithm is developed to determine time-dependent staffing levels to stabilize the time-dependent abandonment probabilities and expected delays at positive target values in the Mt/GI/st + GI many-server queueing model, which has a nonhomogeneous Poisson arrival process (the Mt), has general service times (the first GI), and allows customer ...
Yunan Liu, Ward Whitt
exaly +2 more sources
Analysis of a last come first served queueing system with customer abandonment
Computers and Operations Research, 2012Motivated by manufacturing and service applications, we consider a single class multi-server queueing system working under the LCFS discipline of service. After entering the queue, a customer will wait a random length of time for service to begin. If service has not begun by this time she will abandon and be lost.
Oualid Jouini
exaly +2 more sources
Journal of Relationship Marketing, 2010
The management of unprofitable customer relationships and in particular their abandonment is a topic that has received increasing interest in both managerial decision making and academic research. However, little is known about the attitudinal and behavioral reactions that companies should expect from current and potential customers in response to such
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
The management of unprofitable customer relationships and in particular their abandonment is a topic that has received increasing interest in both managerial decision making and academic research. However, little is known about the attitudinal and behavioral reactions that companies should expect from current and potential customers in response to such
Michael Haenlein, Andreas M Kaplan
exaly +2 more sources
STRATEGIC CUSTOMERS IN MARKOVIAN QUEUES WITH VACATIONS AND SYNCHRONIZED ABANDONMENT
The ANZIAM Journal, 2020We study impatient customers’ joining strategies in a single-server Markovian queue with synchronized abandonment and multiple vacations. Customers receive the system information upon arrival, and decide whether to join or balk, based on a linear reward-cost structure under the acquired information.
GOPINATH PANDA, VEENA GOSWAMI
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Gotta buy 'em all Online shopping cart abandonment among new and existing customers
International Journal of Electronic Business, 2022Theresa Maria Rausch, Benedikt M. Brand
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On a retrial queue with abandoned customers and multi-optional vacations
International Journal of Computer Mathematics: Computer Systems Theory, 2018This paper treats an M/G/1 retrial queue with abandoned customers and multi-optional vacations. If the server is found busy upon a new arrival, the customer being served could be abandoned by the s...
Shan Gao 0002, Bin Liu, Jinting Wang
openaire +1 more source