Results 211 to 220 of about 933 (237)
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RAIRO - Operations Research, 2020
This paper mainly studies customers’ equilibrium balking behavior in Markovian queues with single vacation and geometric abandonments. Whenever the system becomes empty, the server begins a vacation. If it is still empty when the vacation ends, the server stays idle and waits for new arrivals.
Wei Sun 0018, Shiyong Li, Naishuo Tian
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This paper mainly studies customers’ equilibrium balking behavior in Markovian queues with single vacation and geometric abandonments. Whenever the system becomes empty, the server begins a vacation. If it is still empty when the vacation ends, the server stays idle and waits for new arrivals.
Wei Sun 0018, Shiyong Li, Naishuo Tian
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Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers
Production and Operations Management, 2022The current literature on pricing in service systems with time‐sensitive customers predominately ignores the rational abandonment of customers with mixed‐risk attitude. The goal of this study is to address this gap. We consider an unobservable queueing system with a nonlinear waiting cost function, which is concave up to a certain point and then ...
Hossein Abouee‐Mehrizi +2 more
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Journal of Marketing, 2006
In recent years, several authors have developed models that focus on the allocation of scarce marketing resources based on customer lifetime value (CLV). These approaches use CLV to develop a rank order of customers and recommend devoting more resources to customers with higher ranks.
Michael Haenlein +2 more
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In recent years, several authors have developed models that focus on the allocation of scarce marketing resources based on customer lifetime value (CLV). These approaches use CLV to develop a rank order of customers and recommend devoting more resources to customers with higher ranks.
Michael Haenlein +2 more
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Optimal admission control in queues with multiple customer classes and abandonments
Queueing SystemszbMATH Open Web Interface contents unavailable due to conflicting licenses.
Runhua Wu, Hayriye Ayhan
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A Retrial Queueing System with Abandonment and Search for Priority Customers
2017We consider a single server retrial queueing model with two types of customers, abandonment of customers and search for priority customers. Two types of customers namely type I and type II arrive according to two independent Poisson processes and upon arrival, if the server is busy, join orbits I and II respectively. Orbit I is of finite capacity while
A. Krishnamoorthy +2 more
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Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment
Queueing Systems, 2018zbMATH Open Web Interface contents unavailable due to conflicting licenses.
A. Korhan Aras, Xinyun Chen, Yunan Liu
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Many-server queues with customer abandonment: A survey of diffusion and fluid approximations
Journal of Systems Science and Systems Engineering, 2012The performance of a call center is sensitive to customer abandonment. In this survey paper, we focus on G / GI / n + GI parallel-server queues that serve as a building block to model call center operations. Such a queue has a general arrival process (the G), independent and identically distributed (iid) service times with a general distribution (the ...
J. G. Dai, Shuangchi He
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Pricing in Service Systems with Rational Balking and Abandonment of Time-Sensitive Customers
SSRN Electronic Journal, 2019The current literature on pricing in service systems with time-sensitive customers predominately ignores the rational abandonment of customers with mixed-risk attitude. The goal of this paper is to address this gap. We consider an unobservable queueing system with a nonlinear waiting cost function, which is concave up to a certain point and then ...
Hossein Abouee Mehrizi, Renata Konrad
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To wait or not to wait: effect of apologies and explanations on customer call abandonment
The Service Industries Journal, 2022Jintao Wu +3 more
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