Results 241 to 250 of about 47,678 (266)

Itts Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

SSRN Electronic Journal, 2011
Employees sometimes engage in uncivil behavior in the workplace. We ask (1) How commonly do customers witness an employee behaving uncivilly? (2) What negative effects does customers’ witnessing of an employee’s uncivil behavior have on customers and firms? (3) Why do these effects occur? The results of three studies suggest that it is not uncommon for
Christine Porath, Deborah J. MacInnis, Valerie Folkes   +2 more
openaire   +1 more source

A Retrial Queueing System with Abandonment and Search for Priority Customers

2017
We consider a single server retrial queueing model with two types of customers, abandonment of customers and search for priority customers. Two types of customers namely type I and type II arrive according to two independent Poisson processes and upon arrival, if the server is busy, join orbits I and II respectively. Orbit I is of finite capacity while
A. Krishnamoorthy, V. C. Joshua, Ambily P. Mathew   +2 more
openaire   +1 more source

Many-server queues with customer abandonment: A survey of diffusion and fluid approximations

Journal of Systems Science and Systems Engineering, 2012
The performance of a call center is sensitive to customer abandonment. In this survey paper, we focus on G / GI / n + GI parallel-server queues that serve as a building block to model call center operations. Such a queue has a general arrival process (the G), independent and identically distributed (iid) service times with a general distribution (the ...
J. G. Dai, Shuangchi He
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Optimal admission control in queues with multiple customer classes and abandonments

Queueing Systems
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Runhua Wu, Hayriye Ayhan
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Pricing in Service Systems with Rational Balking and Abandonment of Time-Sensitive Customers

SSRN Electronic Journal, 2019
The current literature on pricing in service systems with time-sensitive customers predominately ignores the rational abandonment of customers with mixed-risk attitude. The goal of this paper is to address this gap. We consider an unobservable queueing system with a nonlinear waiting cost function, which is concave up to a certain point and then ...
Hossein Abouee Mehrizi, Renata Konrad
openaire   +1 more source

Some Quantitative Indices of Abandonment of Avoidance Customs Among the Kabardins and Balkarians

Soviet Sociology, 1979
Among the Kabardins as among the other Adygs, the complex of avoidance customs characteristic of traditional family and public customary culture of the peoples of the North Caucasus is very vividly expressed. It is even possible that in the past it was precisely the Adygs, and among them primarily the Kabardins, who were a sort of epicenter of the ...
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Queueing system with server breakdowns and individual customer abandonment

Quality Technology & Quantitative Management, 2023
A.N. Dudin, S.R. Chakravarthy, S.A. Dudin, O.S. Dudina   +3 more
openaire   +1 more source

MAP/PH/1 Retrial Queue with Abandonment, Flush Out and Search of Customers

2018
This paper considers a single server retrial queueing system with search, abandonment and flush out of customers from the system (system clearance) periodically with exponentially distributed duration. A customer on arrival, enters for service, if the server is found to be idle and enter into an orbit of infinite capacity if the server is busy. Orbital
Dhanya Babu, A. Krishnamoorthy, V. C. Joshua   +2 more
openaire   +1 more source

Server assignment policies in queues with customer abandonments

Queueing Systems, 2022
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Examining Reactive Customer Engagement Strategies in Online Shopping Cart Abandonment: A Regulatory Fit Perspective

2016
Online retailing is thriving as consumers become more comfortable shopping online (Cho 2004). In the USA alone, online retailing total revenue topped $280 billion by the end of 2013 (Sehgal 2014), an increase of greater than 20 % from just 2 years ago.
Jessica Ogilvie, Kris Lindsey, Kristy Reynolds, William Magnus Northington   +3 more
openaire   +1 more source