Results 221 to 230 of about 4,601,788 (235)

Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement

Journal of Service Theory and Practice, 2023
Chen-Ya Wang, Taeshik Gong
exaly  

Factors influencing customer citizenship behaviour in the hospitality industry

Annals of Leisure Research, 2023
Murali Sambasivan, Gamal S. A. Khalifa, Md Sazzad Hossain   +2 more
exaly  

Effects of characteristics of in-store retail technology on customer citizenship behavior

Journal of Retailing and Consumer Services, 2022
Taeshik Gong
exaly  

On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior:

Journal of Retailing and Consumer Services, 2023
Karim Garrouch, Zohra Ghali-Zinoubi
exaly  

Effects of augmented reality technology characteristics on customer citizenship behavior

Journal of Retailing and Consumer Services, 2023
Taeshik Gong, Jungkun Park
exaly  

Does customer engagement in corporate social responsibility initiatives lead to customer citizenship behaviour? The mediating roles of customer-company identification and affective commitment

Corporate Social Responsibility and Environmental Management, 2018
Hanna Kim, Won-Moo Hur
exaly  

Managing customer citizenship behavior: a relationship perspective

Journal of Strategic Marketing, 2014
Balaji M S
exaly  

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Journal of Service Research, 2017
Mingjian Zhou, Zhang, Ruixue, Taeshik Gong   +2 more
exaly  

Encounter-based antecedents of e-customer citizenship behaviors

Journal of Services Marketing, 2013
Nwamaka A Anaza
exaly  

Brand experience and customer citizenship behavior: the role of brand relationship quality

Journal of Consumer Marketing, 2017
Poon Shing-Chung Patrick, Lishan Xie
exaly