Results 211 to 220 of about 1,373,934 (226)

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction

Journal of Service Research, 2016
Christian Schmitz, Sascha Alavi, Jan Wieseke   +2 more
exaly  

Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z

Journal of Financial Services Marketing, 2020
Mohsin Abdur Rehman, Eeva-Liisa Oikarinen   +1 more
exaly  

Customer CSR expectations in the banking industry

International Journal of Bank Marketing, 2014
Andrea Pérez, Ignacio Rodríguez del Bosque   +1 more
exaly  

Does a surprise strategy need words? The effect of explanations for a surprise strategy on customer delight and expectations

Journal of Services Marketing, 2013
Anna S Mattila
exaly  

Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective

Management Science, 2004
Teck-Hua Ho, Yu-Sheng Zheng
exaly  

How Customer Expectations Become Adjusted After Purchase

International Journal of Electronic Commerce, 2016
Chinho Lin
exaly  

Analyzing changes in hotel customers’ expectations by trip mode

International Journal of Hospitality Management, 2013
Shaowu Liu, Rob Law, Jia Rong
exaly  

Who's the boss? Contending with competing expectations from customers and management

Academy of Management Perspectives, 2002
Kimberly Eddleston, Deborah L Kidder
exaly  

A framework for managing customer expectations

Journal of Market-Focused Management, 1996
Jagdish N. Sheth
exaly  

Economic influences on perceived value, quality expectations and customer satisfaction

International Journal of Consumer Studies, 2009
Björn Frank, Takao Enkawa
exaly