Results 221 to 226 of about 1,373,934 (226)

Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction

International Journal of Hospitality Management, 2014
Noel Yee-Man Siu, Ho-Yan Kwan
exaly  

Antecedents to customer expectations for service recovery

Journal of the Academy of Marketing Science, 1994
Scott Kelley
exaly  

A PSO-based intelligent service dispatching mechanism for customer expectation management

Expert Systems With Applications, 2011
Yen-Hao Hsieh, Soe-Tsyr Yuan
exaly  

Customer expectations for interactions with service providers: Relationship versus encounter orientation and personalized service communication

Journal of Applied Communication Research, 2001
exaly  

Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes

International Journal of Services, Technology and Management, 2017
exaly  

A study on the dimensions of customer expectations and their relationship with cognitive dissonance

Journal of Management, 2014
exaly