Results 291 to 297 of about 1,001,961 (297)

Customer experience management in hospitality

International Journal of Contemporary Hospitality Management, 2018
Elina Jaakkola, Jay Kandampully
exaly  

Social interaction, convenience and customer satisfaction: The mediating effect of customer experience

Journal of Retailing and Consumer Services, 2014
exaly  

Conceptualizing and measuring experience quality: the customer's perspective

Service Industries Journal, 2010
exaly  

A PROCESS AND SYSTEM TO CATEGORIZE, EVALUATE AND OPTIMIZE A CUSTOMER EXPERIENCE

2018
SHMELEV ALEX, WINTERS GILBERT, ELSHOF JOACHIM   +2 more
openaire   +1 more source

Service experience evaluation: The interrelationships of customer affect and service outcomes

2007
Ng, S. H. M., Dagger, T.
openaire   +1 more source

Analysis of Evaluation System of Customer Experience In the Background of Multi-channel.

Lu Zhang, Xiangling Song, Bingyong Tang
openaire   +1 more source

Service-Design Evaluation - Die Shopping-Center Customer Experience.

openaire   +1 more source