Results 271 to 280 of about 1,001,961 (297)

Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data

, 2023
Beril Yalcinkaya, D. Just
semanticscholar   +1 more source

Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience

Behavior and Information Technology, 2006
M. Petre, S. Minocha, Dave Roberts
semanticscholar   +1 more source

Negative and positive customer shopping experience in an online context

Journal of Retailing and Consumer Services, 2020
Mojtaba Barari
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter Verhoef
exaly  

Fuzzy dual experience-based design evaluation model for integrating engineering design into customer responses

, 2016
Rui-Yang Chen
semanticscholar   +1 more source

Customer experience – a review and research agenda

Journal of Service Theory and Practice, 2017
Jayesh Aagja
exaly  

Customer Experience Management in Retailing: An Organizing Framework

Journal of Retailing, 2009
Dhruv Grewal, Michael Levy
exaly  

How to Sustain the Customer Experience:

European Management Journal, 2007
Giuliano Noci
exaly  

Fresh perspectives on customer experience

Journal of Services Marketing, 2015
Anders Gustafsson, Philipp Klaus, Margareta Friman   +2 more
exaly  

Customer experience: fundamental premises and implications for research

Journal of the Academy of Marketing Science, 2020
Larissa Becker, Elina Jaakkola
exaly