Results 281 to 290 of about 511,546 (306)

Crafting the customer experience in omnichannel contexts: The role of channel integration

Journal of Business Research, 2021
Hua Fan, Wenqian Li
exaly  

Evaluating the Traveler's Perspective to Improve the Airport Customer Experience

2021
Patricia Ryan, Komal Sood, Bijan Vasigh, Jessica L. Wildman, Lise D'Andrea   +4 more
openaire   +1 more source

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Journal of Service Research, 2020
Arne De Keyser, Katrien Verleye, Katherine N Lemon   +2 more
exaly  

First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation

Journal of Travel Research, 2022
Raouf Ahmad Rather, Linda D Hollebeek, S Mostafa Rasoolimanesh   +2 more
exaly  

Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals

Journal of Marketing, 2020
Anton Siebert, Ahir Gopaldas, Andrew Lindridge   +2 more
exaly  

How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics

Journal of Retailing and Consumer Services, 2021
Wenqian Li, Hua Fan, Xingping Jia
exaly  

Customer experience evaluation of the car rental industry in Delhi NCR

International Journal of Intelligent Enterprise, 2022
Pankaj Deshwal, Ankit Kumar, Umang Soni, Roshil Verma   +3 more
openaire   +1 more source

Customer experience: fundamental premises and implications for research

Journal of the Academy of Marketing Science, 2020
Larissa Becker, Elina Jaakkola
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Customer Experience Management in Retailing: An Organizing Framework

Journal of Retailing, 2009
Dhruv Grewal, Michael Levy
exaly