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Customer Integration in Service Innovation: An Exploratory Study
Journal of Technology Management & Innovation, 2013 Prominent industry projects, as well as an extensive literature suggest the importance of customer integration for companies’ innovation success. This appears to be especially true for service firms, which inherently build on customer interaction ...
Tim Straub +4 more
doaj +1 more source
Customer Shopping Behavior Analysis Using RFID and Machine Learning Models
Information, 2023 Analyzing customer shopping habits in physical stores is crucial for enhancing the retailer–customer relationship and increasing business revenue.
Ganjar Alfian +11 more
doaj +1 more source
Linking supply chain quality integration with mass customization and product modularity [PDF]
, 2019 Supply chain quality management has received increasing attention from researchers and practitioners in recent years. However, the knowledge about the effects of a manufacturer's design and production capabilities on supply chain quality management is ...
Guo, Hangfei +4 more
core +1 more source
SUPPLY CHAIN INTEGRATION AND HEALTH FIRMS OPERATIONAL PERFORMANCE- IMPLICATIONS FOR UNDERDEVELOPMENT COUNTRIES [PDF]
International Journal of Industrial Engineering and Production Research, 2021 Based on RBV Theory The study investigated the effect of Supply Chain integration (SCI) on medical sector Operational Performance (OP). the data were collected from 307 managers out of 330 managers, by questionnaire, which adopted from previous studies ...
Abdelsalam Hamid
doaj +1 more source
Negative side effects of customer integration [PDF]
International Journal of Technology Management, 2010 Customer integration has many recognised advantages, but also entails negative side effects that may impair the success of innovative activities. These negative side effects have not yet been sufficiently investigated. Whereas some may occur within the entire early innovation phase, others are likely to affect only few sub-phases.
Gassmann, Oliver +2 more
openaire +5 more sources
A review of the empirical literature on Pay-What-You-Want price setting
Management şi Marketing, 2016 In a Pay What You Want (PWYW) setting companies empower their customers to fix the prices buyers voluntarily pay for a delivered product or service. The seller agrees to any price (including zero) customers are paying.
Gerpott Torsten J.
doaj +1 more source
The impact of post-merger integration on the customer-supplier relationship [PDF]
, 2014 While the impact of mergers and acquisitions (M&A) on internal stakeholders has generated considerable empirical study, comparatively little academic attention has been paid as to how external stakeholders such as customers are affected by, and respond ...
Kato, Junichi, Schoenberg, Richard
core +1 more source
Unveiling the nexus between customer social participation, mutually beneficial interactions, and resource integration within Indonesian brand communities [PDF]
Innovative MarketingAlthough there is general consensus that social media can enhance collaboration among contributors, the debate continues regarding the optimal approach for integrating consumer resources into brand communities on these platforms.
Muhammad Dharma Tuah Putra Nasution +3 more
doaj +1 more source
Jurnal Manajemen Dan Kewirausahaan, 2022 Multi-channel integration is a prerequisite for omni-channel retail success. Implementation of good multi-channel integration increases satisfaction and has an impact on long term relationships with customers, one of which is customer loyalty.
Dessy Yunita +5 more
doaj +1 more source
Integration of AI in CRM: Challenges and guidelines
Journal of Open Innovation: Technology, Market and Complexity, 2023 The integration of artificial intelligence (AI) in customer relationship management (CRM) holds great potential for enhancing organizational effectiveness.
Cristina Ledro +2 more
doaj +1 more source