Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective [PDF]
Journal of Trade SciencePurpose – This study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco.
Hiba Elbirou
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Data Science and ManagementThe purpose of this research is to examine the impact of artificial intelligence (AI) on customer performance and identify the factors contributing to its effectiveness by employing a quantitative approach, specifically the partial least squares method ...
Taqwa Hariguna, Athapol Ruangkanjanases
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Operational and real-time Business Intelligence [PDF]
Informatică economică, 2008 A key component of a company’s IT framework is a business intelligence (BI) system. BI enables business users to report on, analyze and optimize business operations to reduce costs and increase revenues.
Daniela Ioana SANDU
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Modeling Relationships between Salesperson Emotional Intelligence and Customer Loyalty through Mediation of Salesperson Performance and Customer Value Co-Creation Behavior [PDF]
مطالعات منابع انسانی, 2020 Background & Purpose: The ability to interact with customers effectively requires the identification of mental states and persuasion skill that can improve sales performance.
Naser Asgari +3 more
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The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework
Vietnam Journal of Computer Science, 2022 The quest for customer intelligence to create value in marketing has highlighted the significance of the research focus of this paper. Customer intelligence, which is defined as understandings or insights resulting from the application of analytic ...
Nguyen Anh Khoa Dam +2 more
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A study on impact of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence: A case study of an insurance company [PDF]
Management Science Letters, 2013 Present study investigates the effect of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence.
Jaber Moghaddampour +1 more
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iRASD Journal of Management, 2021 Tense competitions have always been the case in the banking industry. Its very customer-oriented nature explains the need to recognize the importance of customers with respect to growth and success, and so the battle to recruit new and retain existing ...
Muhammad Saqib, Robin Zarine
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An assessment on employees’ business intelligence and CRM on customer satisfaction: A case study of Auto industry [PDF]
Management Science Letters, 2014 This paper performs an empirical investigation on employees’ business intelligence and customer relationship management and their effects on customer satisfaction. The proposed study has been implemented among 625 people, 240 sales representative and 385
Somayeh Rezaei, Ali Alikhani
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Analyzing the Role of Influencing Factors on Value Co-Creation through Technologies Equipped with Artificial Intelligence and Knowledge Management in the Tourism Industry [PDF]
کتابداری و اطلاعرسانی, 2023 Objective: In the 21st century, the growth of new technologies in all fields, especially tourism, is inevitable. Also, in this era, many service theories are being revised, and their practical presentation is also changing according to the new logic, and
Mohammad Bashokouh Ajirlo +1 more
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The Impact of Business Intelligence (BI) Competence on Customer Relationship Management (CRM) Process: An Empirical Investigation of the Banking Industry [PDF]
Journal of Information Technology Management, 2018 Nowadays, establishing long-term and effective relationships with customers is a key factor in understanding customers’ needs and preferences and achieving competitive advantage.
Ali Mortezaei +3 more
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