Results 201 to 210 of about 4,306 (262)

Human-AI collaboration for prehospital trauma triage: Designing the On Scene Injury Severity Prediction (OSISP) model as a clinical decision support system. [PDF]

Digit Health
Bakidou A, Andersson Hagiwara M, Lee E, Caragounis EC, Sjöqvist BA, Seth M, Jonsson A, Candefjord S.   +7 more
europepmc   +1 more source

A scalable hybrid framework for boosting customer experience and operational efficiency in e-commerce. [PDF]

Sci Rep
Liu H, Ismail FR, Zhang W, Zou P, Hussain T, Sharma YK, Lilhore UK, Simaiya S, Tekeste LG.   +8 more
europepmc   +1 more source

A persona-based exploration of rabies post-exposure prophylaxis seeking behavior and its implication for communication strategic planning: Evidence from Thailand. [PDF]

One Health
Yamabhai J, Cusripituck P, Mingbualuang T, Sangkachai N, Sakchainanon W, Tungwongjulaniam C, Yurachai O, Theerawat R, Wiratsudakul A.   +8 more
europepmc   +1 more source

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Customer Journey: from practice to theory

2020
The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple channels and touchpoints.
Pol, Harald, Harris, Patricia, van der Veen, Gerrita   +2 more
openaire   +2 more sources

Artificial intelligence in the digital customer journey

International Journal of Electronic Customer Relationship Management, 2022
info:eu-repo/semantics ...
Araújo, C., Gonçalves, R., Lopes da Costa, R., Dias, Á., Pereira, L.   +4 more
openaire   +2 more sources

Customer Journey

WiSt - Wirtschaftswissenschaftliches Studium, 2019
Das Management der Kundenkontaktpunkte bietet innerhalb der Customer Journey die Möglichkeit zur Generierung von Wettbewerbsvorteilen. Die konsistente Bearbeitung aller fünf Phasen der Customer Journey stellt insbesondere vor dem Hintergrund der mit der zunehmenden Globalisierung und Digitalisierung einhergehenden Leistungsangleichung vieler ...
Adriano Pistoia, Marc Elsäßer
openaire   +1 more source

Customization and the Customer Journey

Journal of Marketing
Retailers frequently offer customers the opportunity to customize in addition to buying ready-made products. Although prior research shows that customization can increase product evaluations, purchase intent, and willingness to pay, customers often do not opt into customization.
Suh Yeon Kim, Rebecca W. Hamilton, TI Tongil Kim, Michael V. Lewis   +3 more
openaire   +1 more source

Customer Journey

Sales Excellence, 2023
Mark Harwardt, Maximilian Köhler
  +4 more sources

Customer Experience und Customer Journey

2018
Damit im Zusammenhang mit Ihrem Unternehmen die guten Geschichten erzahlt werden, ist es entscheidend, jeden einzelnen „Touchpoint“ zu einer guten Erfahrung werden zu lassen und negative Erlebnisse zu vermeiden. Unternehmen, die es mit Geschaftskunden zu tun haben, sollten ihre gesamten Prozesse auf die Gestaltung ihrer Kontaktpunkte ausrichten.
openaire   +1 more source