Results 121 to 130 of about 111,044 (297)

AI Hallucinations in Tourism: How Errors Impact Consumer Trust and Recommendation Acceptance

Journal of Consumer Behaviour, EarlyView.
ABSTRACT Generative artificial intelligence (GenAI) is quickly transforming travel planning; however, its outputs can include hallucinations, which are plausible yet false statements that can undermine user judgement. Eliminating hallucinations in GenAI technology is currently impossible.
Francisco Rejón‐Guardia, Sebastian Molinillo, Rafael Anaya‐Sánchez   +2 more
wiley   +1 more source

The Impact of Self‐Checkout Technology on Shopping Behavior in B2B Retail: Evidence From Point‐Of‐Sale Transaction Data

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines the impact of self‐checkout technology implementation on B2B customer shopping behavior using a novel methodological approach that combines propensity score matching with difference‐in‐differences analysis on actual point‐of‐sale transaction data.
Jindřich Špička, Michaela Dvořáková   +1 more
wiley   +1 more source

Impact of Customer Journey Mapping on Customer Loyalty: The Moderating Role of Customer Satisfaction

UW Journal of Management Sciences
Purpose: This study aims to investigate the relationship between Customer Journey Mapping (CJM) and Customer Loyalty (CL), examining the mediating role of Customer Experience (CX) and the moderating role of Customer Satisfaction (CS). While CJM is widely recognized as a tool for enhancing CX, its direct and indirect effects on customer loyalty remain ...
null Farhina Hameed, null Malik Faiq Anjum, null Akash Khateeb   +2 more
openaire   +1 more source

Exploring rail futures using scenarios: experience and potential [PDF]

, 2007
In 1995 the author of this paper undertook a scenario exercise for British Rail to identify priorities for rail science and technology developments under the new privatised regime.
Potter, Stephen
core  

Hyperledger Fabric for the (digitalized) lifecycle of construction products: Applied review on fastening technology

Civil Engineering Design, Volume 7, Issue 1, Page 9-22, March 2025.
Abstract Blockchain technology is a digital decentralized data ledger recording transactions in an encrypted format. Its implementation can potentially hold significant advantages for the built environment, particularly in manufacturing and building product usage aligned with Building Information Modeling (BIM). This paradigm shift toward decentralized
Aileen Pfeil, Dimosthenis Kifokeris, Panagiotis Spyridis   +2 more
wiley   +1 more source

The Role of Social Media in Exposing Greenwashing: Consumer Sentiments and Discussions

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines consumer responses to greenwashing on social media, with a focus on X (formerly Twitter), where exaggerated or deceptive environmental claims are subject to heightened public scrutiny. As sustainability becomes a pressing concern, consumers are increasingly holding companies accountable for their environmental messaging ...
Mitra Salimi, Francesco Tuscolano, Outi Niininen, Outi Uusitalo   +3 more
wiley   +1 more source

Prioritizing Customer Loyalty Strategies Using Customer Journey Mapping and Analytic Hierarchy Process

Indonesian Journal of Innovation Studies
Background (General): The rapid growth of Indonesia’s culinary sector has intensified competition, making customer loyalty a key determinant of business sustainability and competitiveness. Background (Specific): Small and medium enterprises (SMEs), such as Jatinangor House, face challenges in maintaining loyalty due to inconsistent marketing strategies,
Nadhim Ihsananda, Moch Tutuk Safirin, Hafid Syaifullah   +2 more
openaire   +1 more source

Customer journey mapping framework for SMES: Enhancing customer satisfaction and business growth

World Journal of Advanced Research and Reviews
Customer journey mapping (CJM) is an essential tool for small and medium-sized enterprises (SMEs) to understand and optimize their interactions with customers, thereby driving satisfaction and business growth. This review outlines a customer journey mapping framework designed specifically for SMEs, aiming to enhance customer experiences through a ...
Nnenna Ijeoma Okeke, Olufunke Anne Alabi, Abbey Ngochindo Igwe, Onyeka Chrisanctus Ofodile, Chikezie Paul-Mikki Ewim   +4 more
openaire   +1 more source

London Creative and Digital Fusion [PDF]

, 2014
date-added: 2015-03-24 04:16:59 +0000 date-modified: 2015-03-24 04:16:59 +0000date-added: 2015-03-24 04:16:59 +0000 date-modified: 2015-03-24 04:16:59 +0000The London Creative and Digital Fusion programme of interactive, tailored and in-depth support was
Bolfek-Radovani, J, Briscoe, G, Dima, M, Fogg, H, Garner, C, Riedel, J, Shiach, M, Ternouth, P, Virani, T   +8 more
core  

The Evolution of Impression Management Research in Social Media: A Bibliometric Perspective

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT The purpose of the present study is to investigate impression management (IM) usage by companies in the context of social media communication and emerging technologies through a comprehensive mapping of the scientific literature. In this matter, a bibliometric analysis has been conducted, extracting a sample of 262 peer‐reviewed journal ...
Antonio Iazzi, Amedeo Maizza, Simona Lamusta, Simone Pizzi   +3 more
wiley   +1 more source