Results 11 to 20 of about 82,650 (291)
Using customer journey mapping to improve public services: A critical analysis of the literature
Management, 2021 Providing clients with public services that will meet their needs and expectations requires not only testing their satisfaction. In order to better improve service processes in the context of customer orientation, customer experiences should be ...
Ludwiczak Anna
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Mix method analysis for analyzing user behavior on logistic company mobile pocket software
Jurnal Sistem dan Manajemen Industri, 2023 The present study emphasizes mixed-method analysis, integrating the partial least square structural equation model (PLS-SEM) and customer journey for mobile pocket office improvement in logistic XYZ company.
Satria Fadil Persada +5 more
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The Anáhuac Journal, 2022 La transformación digital acelerada de las empresas, el comportamiento cambiante del consumidor local y los planes de mercadotecnia directa y digitales tuvieron que transformarse durante la pandemia.
Mónica Guadalupe González Urbán
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JOIV: International Journal on Informatics Visualization, 2023 Agile and User Experience have become popular for decades due to the ability to understand customer needs. However, both methods have different perspectives on the point of view, value, and quality.
Wahyu Andhyka Kusuma +3 more
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Categorisation of visualisation methods to support the design of Human-Computer Interaction systems [PDF]
, 2016 During the design of Human-Computer Interaction (HCI) systems, the creation of visual artefacts forms an important part of design. On one hand producing a visual artefact has a number of advantages: it helps designers to externalise their thought and ...
Alcock, Jeffrey R. +3 more
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Making it Better: A Project Management Framework for Creating a Research Data Services Program
Issues in Science and Technology Librarianship, 2022 When librarians at Oklahoma State University (OSU) began creating services to support data intensive research they found plenty of published guidance about doing surveys and outreach to get started.
Kay K. Bjornen, Cinthya Ippoliti
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Developing Scenarios for Product Longevity and Sufficiency [PDF]
, 2017 This paper explores the narrative of peoples’ relationships with products as a window on understanding the types of innovation that may inform a culture of sufficiency. The work forms part of the 'Business as Unusual: Designing Products with Consumers in
Dewberry, E. L. +4 more
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AGORA Magazine, 2013 Voor veel steden is veiligheid in de openbare ruimte een factor van groot belang. In toenemende mate worden bewakingscamera’s en andere vormen van toezicht ingezet om het veiligheidsgevoel te beinvloeden. Hoe effectief zijn al deze maatregelen? Gevoelens van veiligheid en onveiligheid zijn lastig te objectiveren. Waar de een zich onprettig voelt in een
van Aalst, I., Arets, D., Brands, J.
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Exploring the value of a design for service approach to develop public services in the Community Voluntary Sector: a comparative analysis [PDF]
, 2014 This paper presents the findings from two action research case studies that explore the value of using a ‘design for service’ approach to develop public services in the community voluntary sector (CVS).
Lievesley, Matthew +2 more
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Partnership: The Canadian Journal of Library and Information Practice and Research, 2019 This paper presents an overview of the design, implementation, and findings of an exploratory project to evaluate customer experience at Edmonton Public Library (EPL).
David Mucz, Céline Gareau-Brennan
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