Results 271 to 280 of about 82,907 (285)
Some of the next articles are maybe not open access.

The customer journey and its map

2020
openaire   +1 more source

Virtual reality through the customer journey: Framework and propositions

Journal of Retailing and Consumer Services, 2020
Linda D Hollebeek, Tor W Andreassen
exaly  

Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey

Journal of Retailing and Consumer Services, 2020
exaly  

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

Journal of Business Research, 2019
Yulia Vakulenko, Daniel Hellström
exaly  

Walking a Mile in the User's Shoes: Customer Journey Mapping as a Method to Understanding the User Experience

Internet Reference Services Quarterly, 2015
Ryan Clement
exaly  

Loyalty Formation for Different Customer Journey Segments

Journal of Retailing, 2019
Dennis Herhausen   +2 more
exaly  

Customer Journey Mapping as an Advocacy Tool for Disabled People

Social Marketing Quarterly, 2012
exaly  

Mapping the Customer Journey

openaire   +1 more source

Customer Journey Mapping: Mehr Wissen über den Kunden

Wissensmanagement, 2019
openaire   +1 more source

Customer Journey Mapping with Multimodal Large Language Models

Companion Proceedings of the ACM on Web Conference 2025
Sravani Pati   +2 more
openaire   +1 more source
customer experience
customer journey
marketing
artificial intelligence
touchpoints
customer journey map
design thinking
digital transformation
user experience
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