Results 121 to 130 of about 21,503 (308)
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry. [PDF]
J Air Transp Manag, 2022 Lee CK +4 more
europepmc +1 more source
Symbolic or Substantive Action: Intent, Effort, and Results
Business Strategy and the Environment, EarlyView.ABSTRACT Many firms have made ambitious climate pledges since the Paris Agreement of 2015. These pledges may be symbolic or substantive, but the literature is fragmented in defining these two terms. We propose a conceptual framework with three frames to delineate symbolic from substantive action: Intent—underlying motivations for engaging in climate ...
Vincent Xinyi Gu +1 more
wiley +1 more source
Determinants, Moderators and Consequences of Organizational Interaction Orientation
Journal of Entrepreneurship, Management and Innovation, 2013 Interaction orientation reflects the ability of a company to interact with the individual customer and to gather information from successful interactions.
Christian Hoops, Michael Bücker
doaj +1 more source
Customer Loyalty Problems in Retail Banking [PDF]
According to analyses of the most business consulting companies (KPMG, Capgemini, Deloitte, TowerGroup, etc.) customers are discontented with the retail banking experience.
Zsolt Tóth +2 more
core
The Effect Of Customer Satisfaction, Customer Trust On Custromer Loyalty Of The Card Users Of PT. Indosat Tbk [PDF]
, 2012 The research was conducted on Indosat GSM cellular card customers residing in the city of Bandung. The purpose of this study was to determine whether there is an effect of customer satisfaction and customer trust on customer loyalty in the PT.
Nur, Hayati
core
Business Strategy and the Environment, EarlyView.ABSTRACT Rapid technological change, shorter lifecycles and rising demand for electrical and electronic equipment (EEE) are increasing waste electrical and electronic equipment (WEEE) and emphasise the need for a circular economy. This paper identifies barriers and enablers of the circular transition in EEE and outlines interventions.
Aya Abdelmeguid, Lucia Corsini
wiley +1 more source
Market Orientation Practices and Effects on Organizational Performance
SAGE Open, 2014 Today’s organizations need market orientation practices to strive and generate superior performance and competitive advantage in the modern turbulent marketplace.
Haim Hilman, Narentheren Kaliappen
doaj +1 more source
Transactional versus Relational Customer Orientation: Developing a Segmentation Tool in the French Banking Industry An exploratory study [PDF]
The authors conduct an exploratory study in order to develop a measurement scale of customers' transactional/ relational orientation. The study is implemented in the context of French industry in both B.-to-C. and B.-to-B. environments.
Isabelle Prim-Allaz, Yasmine Benamour
core
Business Strategy and the Environment, EarlyView.ABSTRACT Circular economy (CE) is increasingly adopted by the manufacturing industry to decouple economic growth from environmental impacts by optimizing resource use and minimizing waste generation. Nevertheless, circular manufacturing often triggers systemic responses that diminish or offset their potential environmental gains, resulting in the so ...
Mariantonietta Ferrante +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT In response to growing global challenges, this study explores how social entrepreneurship within the Edible City movement contributes to building resilient, sustainable, and equitable urban food systems. Drawing on semistructured interviews with over 70 stakeholders across five cities—Berlin, Andernach, Oslo, Rotterdam, and Havana—we ...
Ina Säumel +6 more
wiley +1 more source