Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center. [PDF]
PLoS ONE, 2023 With the concept of "healthy lifestyle" deeply rooted in people's minds, the sports service industry is thriving, which has resulted in intense competition. The sports service industry must improve its service quality to be competitive.
Shi Qi Xu +4 more
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Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China [PDF]
Frontiers in Psychology, 2021 Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises.
Dexia Zang, Chang Liu, Yan Jiao
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Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout [PDF]
Safety and Health at Work, 2018 Background: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level.
Sang-Sook Han +2 more
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The Effects of Hotel Employees’ Attitude Toward the Use of AI on Customer Orientation: The Role of Usage Attitudes and Proactive Personality [PDF]
Behav Sci (Basel)Peng Wang, Yong Hou
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Exploring the impact of psychological empowerment on customer orientation through psychological safety: the role of professional commitment as a moderator [PDF]
BMC PsycholWan‐Hsien Hu
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Building Narratives of Effectiveness and Customer Orientation at the Interface of Different Actors in the Lifestyle Guidance Service Process [PDF]
J Patient ExpHeli Tiusanen +2 more
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Behavioral Sciences, 2022 This study examines how shop managers’ attitudes toward customers are transferred to sales employees, and thus affect customer performance. We surveyed shop managers, sales employees, and customers in five department stores in Seoul, South Korea, in June
Ho-Taek Yi, MinKyung Lee, Kyungdo Park
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An empirical investigation of the effect of employees’ customer orientation on customer loyalty through the mediating role of customer satisfaction and service quality [PDF]
Management Science Letters, 2020 The primary objective of the current study was to establish and authenticate a conceptual framework that combines the correlation between customer orientation, service quality, customer satisfaction, and customer loyalty.
A. Aburayya +4 more
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The effect of customer orientation on financial performance in service firms: The mediating role of service innovation [PDF]
Management Science Letters, 2022 In service firms, customer orientation and service innovativeness are the important strategic features to pledge sustainable wealth and growth for financial performance. Focusing on customer means, companies must have rigorous knowledge and understanding
Mohammad Zahidul Islam, Zhang Zhe
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SALES PERFORMANCE, SALES AND CUSTOMER ORIENTATION: A SYSTEMATIC LITERATURE REVIEW [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2023 The systematic literature review on sales performance, sales orientation, and customer orientation (SOCO) sheds light on sales success and the importance of measuring and evaluating sales performance using revenue, customer satisfaction, and retention ...
Yotapditya I.
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