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The customer orientation of financial advisers
Journal of Financial Services Marketing, 2008Customer orientation, the disposition to meet customers' needs, is central to creating satisfactory relationships with clients. Yet to date, no research has examined the customer orientation of financial planners despite a number of recent scandals in the mutual fund industry that directly affected investors.
Diane Halstead +3 more
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2009
During the early development phase of PACS, its implementation was mainly a matter of the radiology department. This is changing rapidly, and PACS planning is increasingly seen in the context of a hospital-wide or regional approach. With increased networking among healthcare institutions and the growing relevance of teleradiology scenarios, PACS ...
Carrison K.S. Tong, Eric T.T. Wong
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During the early development phase of PACS, its implementation was mainly a matter of the radiology department. This is changing rapidly, and PACS planning is increasingly seen in the context of a hospital-wide or regional approach. With increased networking among healthcare institutions and the growing relevance of teleradiology scenarios, PACS ...
Carrison K.S. Tong, Eric T.T. Wong
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Barriers to customer‐orientation
European Journal of Marketing, 2002Illustrates that a crucial dimension to any strategy to deliver customer‐orientation is that of the organisation’s cultural dynamics. If these are ignored, implementation may well fail. Within the marketing discipline this issue is, however, usually only touched upon.
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SAE Technical Paper Series, 2001
<div class="htmlview paragraph">Product development oriented by costumer, for a sub “B” market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [<span class="xref">1</span>].
Valdir Pereira Ventura +1 more
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<div class="htmlview paragraph">Product development oriented by costumer, for a sub “B” market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [<span class="xref">1</span>].
Valdir Pereira Ventura +1 more
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Organizational Drivers of Salespeople’s Customer Orientation and Selling Orientation
Journal of Personal Selling & Sales Management, 2011The practice of customer-oriented selling (COS) has been identified as a key variable in an era of relationship selling and consultative selling. However, compared with the "traditional" selling orientation (SO), COS requires greater expenditure of effort by the salesperson in customer interactions. As a consequence, salespeople have to be motivated to
GUENZI, PAOLO +2 more
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Technological Sustainability, 2022
PurposeThis paper examined mediating effect of customer loyalty on the influence of customer orientation and technology orientation on the performance of small and medium-sized enterprises (SMEs).Design/methodology/approachThis study adopted and modified items from previous studies.
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PurposeThis paper examined mediating effect of customer loyalty on the influence of customer orientation and technology orientation on the performance of small and medium-sized enterprises (SMEs).Design/methodology/approachThis study adopted and modified items from previous studies.
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Management Decision, 1979
Introduction The psychology of pricing has two main divisions. On the one hand, there is the psychology of the price setter, an interesting field which offers much scope for further research, and on the other hand we have the psychology of the customer.
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Introduction The psychology of pricing has two main divisions. On the one hand, there is the psychology of the price setter, an interesting field which offers much scope for further research, and on the other hand we have the psychology of the customer.
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Misinterpreting Customer Orientation
2016The irruption of the social sciences in industrial marketing has misguided contemporary managers towards an ill-defined customer orientation paradigm. Many business courses and influencers still claim that product decommoditization can be successfully achieved by means of complementary services and B2B relationship efforts.
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Customer‐oriented manufacturing
International Journal of Human Factors in Manufacturing, 1991AbstractTime is becoming the most important differentiating element for achieving competitive superiority in today's age; those who can manage time efficiently will attain great success. A time‐oriented competitive strategy can be described as a company‐wide management strategy that aims to reduce the total lead‐time required to adapt to changes in the
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Customer Orientation and Preservation of Customer Relationship
2023Achmad Firdaus, Khaliq Ahmad
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