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Customer perceived value and differences between customer's and firm's perception
International Journal of Business and Globalisation, 2010Each firm has to identify the factors of perceived value in order to offer the value which customers want, rather than the value which the firm perceived. If the difference between customer's and firm's perception exists then the service gap appears and customers do not receive the service which they wanted.
Pandža, Irena, Vignali, Claudio
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Customer‐perceived value in industrial contexts
Journal of Business & Industrial Marketing, 2000Although customer‐perceived value is discussed widely in the literature, few empirical studies have been conducted due to an absence of operational measures. Reports on the development of measures and tests two customer‐perceived value structures using data collected from industrial customers of the information technology industry.
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Customer-Perceived Value Heterogeneity
2014Despite the obvious importance of customer-perceived value to the study of marketing, researchers have thus far devoted surprisingly little attention to central questions concerning the nature of value (Holbrook 1994, p.22). Specifically, in business markets, where knowledge of value is considered both critical and fundamental, and can be thought of as
Jozée Lapierre, Vincent-Pierre Giroux
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Perceived value for customers in information sharing services
Industrial Management & Data Systems, 2011PurposeThis paper seeks to investigate the value enterprise customers perceive in information sharing services and the consequences of that perceived value for relationship intention.Design/methodology/approachAn impact model was developed to assess the associations between the functional and relational value perceived by enterprise customers in ...
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Customer perceived value in banking services
International Journal of Bank Marketing, 2006Purpose The purpose of this research is to analyse the dimensionality of the concept of perceived value in the banking sector, adapting the GLOVAL scale of measurement of perceived value to the banking services sector. Design/methodology/approach
Juan Carlos Fandos Roig +3 more
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Understanding Customer Perceived Mall Values
International Journal of Customer Relationship Marketing and Management, 2019Value-based business strategies are acquiring attention throughout the world. Retailing in India has distinct challenges. The diversity in its population largely affects its retail characteristics. Understanding customer perceived values and developing appropriate strategies is the only way to succeed.
Anil Kumar Kashyap, Ajay Kumar
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2011 International Conference on Computer Science and Service System (CSSS), 2011
This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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A model of the influence of agricultural customer perceived value
International Journal of Computing Science and Mathematics, 2023Donghui Li +4 more
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Customer-Perceived Value of Medical Tourism
2015The combination of medical treatment and tourism seems to be a promising and relatively new type of niche tourism. The globalization of health care has given rise to a new form of tourism that is commonly known as health tourism. Within the health tourism arena, medical tourism is among the fastest growing sectors.
Eunhee Sung, Wilson Ozuem
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The Research of the Influence of Customer Perceived Value to Customer Satisfaction in Mobile Games
2015With the popularity of LTE technology, the mobile industry is booming and the market size of the mobile industry is expanding. The major Internet companies have entered the mobile gaming market, resulting in an increasingly competitive market. Under this background, mobile games have then become an emerging market in online game industry in the past ...
Kailiang Zhang, Yumi Asahi
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