Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis. [PDF]
Qual Quant, 2022 Pynadath MF, Rofin TM, Thomas S.
europepmc +1 more source
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
core
Large Language Model in Materials Science: Roles, Challenges, and Strategic Outlook
Advanced Intelligent Discovery, EarlyView.Large language models (LLMs) are reshaping materials science. Acting as Oracle, Surrogate, Quant, and Arbiter, they now extract knowledge, predict properties, gauge risk, and steer decisions within a traceable loop. Overcoming data heterogeneity, hallucinations, and poor interpretability demands domain‐adapted models, cross‐modal data standards, and ...
Jinglan Zhang +4 more
wiley +1 more source
The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers' reviews. [PDF]
Heliyon, 2023 Nilashi M +6 more
europepmc +1 more source
ANALISIS STRATEGI MARKETING COMMUNICATION DALAM MENINGKATKAN OKUPANSI DI GRAND MERCURE MALANG MIRAMA [PDF]
In the hotel industry, marketing communications is an important component in the marketing strategy of a good or service. The type of research used by researchers is descriptive research with a qualitative approach.
Firdaus, Anas Rizky
core
Developing a Structurational Approach to Electronic Customer Relationship Management (ECRM) [PDF]
, 2004 The literature on culture provides a set of general concepts and ideas as a way of looking at the world (Hofstede 1980). However, the typologies of culture have inherent weaknesses, e.g., they do not reflect the variety of values and attitude that may ...
Ali, M, Alshawi, S
core
Advanced Intelligent Discovery, EarlyView.Heat generation in lithium‐ion batteries affects performance, aging, and safety, requiring accurate thermal modeling. Traditional methods face efficiency and adaptability challenges. This article reviews machine learning‐based and hybrid modeling approaches, integrating data and physics to improve parameter estimation and temperature prediction ...
Qi Lin +4 more
wiley +1 more source
Advanced PLS-SEM models for bank customer relationship management using survey data. [PDF]
Data Brief, 2023 Damberg S.
europepmc +1 more source
INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA [PDF]
, 2013 With respect to customer dynamics in experiencing products and services, nowadays, customers tend to highly demand hedonism, pleasure and individuality rather than functionality and usability.
Hartono, Markus +2 more
core
Advanced Intelligent Systems, EarlyView.ResearchConnect is an AI‐powered platform that automates researcher profiling, interdisciplinary team formation, and early‐stage research ideation. By extracting keywords from papers and web sources, it quickly clusters researchers into coherent teams and generates collaborative ideas using large language models. Validation on NSF‐funded projects shows
Akshay Vilas Jadhav +2 more
wiley +1 more source