Results 311 to 320 of about 1,489,919 (372)

Gender Concordance and Patient Outcomes in Indian Telemedicine: Retrospective Cross-Sectional Quantitative Study of 286,000 Consultations.

J Med Internet Res
Vaz N, Jani V.
europepmc   +1 more source

Customer Relationship Management

, 2001
Gray, Paul, Byun, Jongbok
openaire   +1 more source

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Customer Relationship Management

2023
CUSTOMER RELATIONSHIP ...
Helmut Geyer, Luis Ephrosi, Alexander Magerhans   +2 more
semanticscholar   +3 more sources

Artificial Intelligence Application for Effective Customer Relationship Management

International Conferences on Contemporary Computing and Informatics, 2022
Relationship management with customers (CRM) systems are widely used by businesses to foster a customer-centric culture. With the help managing relationships with clients (CRM) systems and technologies like with the use of artificial intelligence (AI ...
S. H. Krishna, N. Vijayanand, Achanta Suneetha, S. Shanawaz Basha, C. Seelamantula, A. Saranya   +5 more
semanticscholar   +1 more source

Understanding and managing customer engagement through social customer relationship management

Journal of Decision Systems, 2021
In the present scenario of the globalised digital era, organisations have implemented social media as a methodology of Customer Relationship Management (CRM).
Lokesh Arora, Prakash Singh, V. Bhatt, B. Sharma   +3 more
semanticscholar   +1 more source

Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry

Benchmarking : An International Journal, 2021
PurposeThe purpose of this paper was to examine the relationship between electronic customer relationship management (E-CRM) and customer satisfaction through the mediating role of customer experience in the banking industry.Design/methodology ...
Pushpender Kumar, Anupreet Kaur Mokha, Subash Chandra Pattnaik   +2 more
semanticscholar   +1 more source

Impact of sustainable supply chain management and customer relationship management on organizational performance

International Journal of Productivity and Performance Management, 2021
PurposeThis paper aims to assess the effect of sustainable supply chain management (SSCM) , competitive advantage (CA) and customer relationship management (CRM) on organizational performance (OP).Design/methodology/approachA self-administered ...
Saikat Das, H. Hassan
semanticscholar   +1 more source

The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction

Journal of Relationship Marketing, 2020
This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-sized enterprises.
R. Khan, Yashar Salamzadeh, Qaisar Iqbal, Shaohua Yang   +3 more
semanticscholar   +1 more source

Knowledge management, customer relationship management and innovation capabilities

, 2020
Purpose The purpose of this study is to introduce a unified framework, which integrates knowledge management (KM) (knowledge acquisition, diffusion and application, knowledge from a customer, knowledge about customers and knowledge for customers ...
M. Migdadi
semanticscholar   +1 more source