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Customer-Relationship-Management
FIIB Business Review, 2017Michael Rosemann +2 more
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Managing Customer Relationships
Journal of Library Administration, 2006The most important thing for a book vendor in managing customer relationships is successfully managing the company's own resources. Book vendors must be able to hire and train staff who understand the changing needs of libraries and who are able to influence the company's strategic direction and daily operation so that these needs are met.
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Managing Customer Relationships
2009There are no doubts that change processes in business networks have been of growing interest by both academicians and managers. Notwithstanding the consolidated body of literature and the richness of perspectives through which the phenomenon has been analysed, there is no agreement on how and why change occurs in business networks.
Corsaro, Daniela, Ivan Snehota
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Customer relationship management [PDF]
After 17 years of economical and market development, Romanian companies face a new challenge: the tough competition from the European Union and the battle for the customers. The Romanian enterprises will have to learn not only how to attract customers, but also how to keep them.
Mihaela Cornelia Prejmerean +1 more
openaire
Customer Success Management: The next evolution in customer management practice?
Industrial Marketing Management, 2020Conor M Henderson, Robert W Palmatier
exaly

