THE SCIENCE OF CUSTOMER RELATIONSHIP MANAGEMENT
Dr. S. Jothilatha Dr.D.Moorthy Ms.K.M.Anitha
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Translating Circularity Into Strategy: A Governance Meta‐Capability Framework
Business Strategy and the Environment, EarlyView.ABSTRACT Firms struggle to transition to circular economy (CE) models, often citing external barriers. Yet some firms succeed, whereas others fail: Why? We argue that success depends on a specific governance capability—a meta‐capability that allows firms to (1) sense and strategically reframe CE imperatives, (2) seize opportunities by aligning diverse ...
Felix Carl Schultz +1 more
wiley +1 more source
The trust-NPS correlation: The role of trust in promoting customer loyalty in Swiss financial institutions. [PDF]
PLoS OneYarza Navarro-Schär VG +3 more
europepmc +1 more source
Current Trends and Future Research in Management Control for Sustainability in Retail
Business Strategy and the Environment, EarlyView.ABSTRACT The growing emphasis on sustainability in the retail sector, driven by regulatory frameworks, market trends and consumer demand, has placed management control at the forefront of facilitating sustainability practices. Despite increasing academic interest in this area, the literature is fragmented and provides limited sector‐specific insight ...
Miguel Gil, Mart Ots, Timur Uman
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Pricing, Popularity, and Customer Satisfaction in Online Pain-Relief Products: An AI-Powered Analysis. [PDF]
J Pain ResJumreornvong O +12 more
europepmc +1 more source
The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette +2 more
wiley +1 more source
How employees of Korean franchise restaurants perceive older adult kiosk accessibility. [PDF]
Front Public HealthJang C, Kim S.
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Co-creating value and building resilience: a digital era framework for competitive advantage in electronics retailing. [PDF]
Sci RepYang Y, Zhang X.
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Robot or human? Manoeuvring switching intention after robot service failure. [PDF]
PLoS OneHelen Lee WH +3 more
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The Effects of Service Quality and Customer Relationship Management on Customers' Loyalty at ICTel
Idha Rizqi Pratiwi +2 more
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