Results 141 to 150 of about 8,319 (166)

Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust

Journal of Financial Services Marketing, 2007
Tsung-Chi Liu
exaly  

Customer Retention Strategy

2014
Malcolm Mcdonald, Ailsa Kolsaker
openaire   +1 more source

The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1

British Journal of Management, 1996
Christine Ennew
exaly  

Personnel capability and customer satisfaction as predictors of customer retention in the banking sector: A mediated-moderation study

International Journal of Bank Marketing, 2018
Suhail Ahmad Bhat
exaly  

Customer retention

The Business & Management Collection
openaire   +1 more source

Service and Customer Retention

2023
openaire   +1 more source

The Effect of Trust, Commitment, and Conflict Handling on Customer Retention: The Mediating Role of Customer Satisfaction

Journal of Relationship Marketing, 2018
Mahmoud Abdulai Mahmoud, Robert Ebo Hinson   +1 more
exaly  

A Bivariate Timing Model of Customer Acquisition and Retention

Marketing Science, 2008
Peter Fader, David A Schweidel, Eric T Bradlow   +2 more
exaly  

Measuring and improving customer retention at authorised automobile workshops after free services

Journal of Retailing and Consumer Services, 2017
Sunil Luthra, Anil Kumar
exaly  

Service quality and customer retention: building long‐term relationships

European Journal of Marketing, 2004
Pervez N. Ghauri
exaly