Results 141 to 150 of about 7,933 (166)

Personnel capability and customer satisfaction as predictors of customer retention in the banking sector

International Journal of Bank Marketing, 2018
Suhail Bhat
exaly  

Customer retention

The Business & Management Collection
openaire   +1 more source

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Managing Service Quality, 2007
Bruce Cooil, Timothy Keiningham, Lerzan Aksoy   +2 more
exaly  

The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1

British Journal of Management, 1996
Christine Ennew
exaly  

Customer Retention Strategy

2014
Malcolm Mcdonald, Ailsa Kolsaker
openaire   +1 more source

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Journal of Business Research, 2009
Jing Jian Xiao
exaly  

The Effect of Product Assortment Changes on Customer Retention

Marketing Science, 2005
Joseph Nunes, Peter Boatwright
exaly  

The effect of shipping fees on customer acquisition, customer retention, and purchase quantities

Journal of Retailing, 2006
Mike Lewis
exaly  

Service and Customer Retention

2023
openaire   +1 more source

Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study

International Journal of Tourism Research, 2015
Riyad Eid
exaly