Results 151 to 160 of about 7,933 (166)

Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention

Journal of Business Logistics, 2011
Thomas J Goldsby, Deepak Iyengar
exaly  

The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank

Journal of Strategic Marketing, 2002
Moira Clark
exaly  

Trust, involvement profile and customer retention - modelling, effects and implications

International Journal of Technology Management, 2003
Thorsten Teichert, Katja Rost
exaly  

Customer satisfaction and retention: the experiences of individual employees

Managing Service Quality, 2004
exaly  

Customer Retention (R)

2008
openaire   +1 more source

Customer Retention and Loyalty

2010
openaire   +1 more source

Customer Loyalty and Retention

2018
openaire   +1 more source

A Model of Customer Satisfaction and Retention for Hotels

Journal of Quality Assurance in Hospitality and Tourism, 2006
exaly  

Customer Retention Prediction

Vaishali Langote, Siddhesh Kulkarni, Aaditya Ghorpade, Aditya Songirkar, Aditya Chincholkar   +4 more
openaire   +1 more source

Customer Loyalty and Retention

2012
openaire   +1 more source